Case Management Consultant (Senior)

Discovery Limited; Sandton; Sur place; ZAR 420 000 - 540 000; Plein temps

Résumé du poste

Discovery Corporate & Employee Benefits is seeking a Disability Case Manager in Sandton. You will proactively identify and assess disability cases, coordinate rehabilitation plans and engage stakeholders to optimise return-to-work outcomes.

Requirements include 2–3 years post-community service clinical experience, 2 years in Disability Management/Rehabilitation/Insurance, and advanced PowerBi skills. The role focuses on evidence-based case management, timely interventions and accurate case

Qualifications

• 2 to 3 years post-community service clinical experience.
• 2 years Disability Management, Rehabilitation, or Insurance experience.
• Advanced experience in PowerBi.

Responsabilités

• Manage disability and incapacity cases through biopsychosocial, functional, vocational and occupational assessments to identify barriers to recovery and return-to-work outcomes.
• Develop, implement and maintain individualised case management and rehabilitation plans with measurable recovery goals.
• Identify and prioritise claims for early intervention and facilitate timely activation.
• Asses work readiness and facilitate return-to-work programmes through reintegration plans and workplace accommodations.
• Coordinate with claimants, employers, HR, practitioners and providers to achieve optimal recovery and return-to-work outcomes.
• Maintain accurate case records, ensure compliance and support audits.

Connaissances

Disability management

Outils

PowerBi

Description du poste

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Business Unit:

Function: Case Management

Date: 7 Oct 2026

Discovery Corporate & Employee Benefits

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Corporate & Employee Benefits

Discovery Corporate and Employee Benefits is the first and only employee benefits provider to be shaping employee behaviour, creating healthier and wealthier workforces. It is an exciting business to be in as we reimagine the way retirement savings and life insurance is brought to companies and employees.

Key Purpose

To proactively identify, assess, coordinate and monitor disability claimants who may benefit from early intervention, rehabilitation, recovery support and return-to-work interventions.

The incumbent is responsible for accelerating intervention through the application of evidence-based case management practices, multidisciplinary stakeholder coordination, and outcome-focused rehabilitation planning. The role contributes directly to reducing disability duration, improving return-to-work outcomes, and optimising member recovery through early identification and intervention strategies.

Areas of responsibility may include but not limited to

• Manage disability and incapacity cases through comprehensive biopsychosocial, functional, vocational and occupational assessments to identify barriers to recovery, work participation and sustainable return-to-work outcomes.


• Develop, implement and maintain individualised case management and rehabilitation plans, including measurable recovery goals, intervention milestones and ongoing progress reviews.


• Identify and prioritise claims suitable for early intervention, apply referral criteria, facilitate timely intervention activation and elevate complex cases requiring specialist support.


• Assess work readiness and facilitate return-to-work programmes through phased reintegration plans, workplace accommodation recommendations, vocational rehabilitation initiatives and relapse prevention strategies.


• Coordinate and collaborate with internal and external stakeholders, including claimants, employers, HR representatives, treating practitioners, rehabilitation providers, medical advisors, brokers and claims consultants to achieve optimal recovery and return-to-work outcomes.


• Act as an advocate while balancing organisational, legislative and operational requirements to ensure fair and effective case resolution.


• Monitor and evaluate case progression, recovery outcomes, referral turnaround times, return-to-work success rates and claim duration trends, taking proactive action where intervention is required.


• Maintain accurate case records, ensure compliance with policies, procedures and regulatory requirements, support audit activities and contribute to continuous quality improvement initiatives.


• Prepare and analyse management information, case outcome data and operational reports to identify trends, risks and opportunities for improved disability management performance and service delivery.


• Contribute to the achievement of key business objectives, including improved referral velocity, enhanced return-to-work outcomes, reduced claim duration and adherence to governance and quality standards.

Personal Attributes

• Integrity, honesty and reliability


• Highly motivated self-starter who takes initiative


• Ability to plan and control work-flow to effectively manage the team’s deadlines


• Ability to communicate effectively both verbally and in writing


• Ability to apply knowledge in a practical setting


• Strong numerical and verbal reasoning skills


• Ability to work independently and within a team environment


• Problem solving

Education and Experience

• 2 to 3 years post-community service clinical experience.


• 2 years Disability Management, Rehabilitation, or Insurance experience.


• Advanced experience in PowerBi

EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.