Case Management Consultant (Senior)

Discovery Limited; Johannesburg; Sur place; ZAR 420 000 - 680 000; Plein temps

Résumé du poste

Discovery Limited in Johannesburg is seeking an experienced Disability Case Manager to proactively identify, assess, coordinate and monitor claimants who may benefit from early intervention and rehabilitation.

You will collaborate with claimants, employers, HR, treating practitioners and rehabilitation providers to enable timely intervention, return-to-work, and optimal recovery using biopsychosocial assessments and evidence-based practices.

Qualifications

• 2 to 3 years post-community service clinical experience.
• 2 years Disability Management, Rehabilitation, or Insurance experience.
• Advanced experience in PowerBi.

Responsabilités

• Manage disability and incapacity cases through biopsychosocial, functional, vocational and occupational assessments to identify barriers to recovery.
• Develop, implement and maintain individualised case management and rehabilitation plans with measurable goals.
• Identify and prioritise claims for early intervention and coordinate referrals for specialist support.
• Assess work readiness and facilitate return-to-work programmes through phased reintegration plans.
• Coordinate with claimants, employers, HR representatives, treating practitioners and rehabilitation providers to achieve optimal outcomes.
• Advocate for fair, compliant case resolution within governance and regulatory requirements.
• Monitor case progression, recovery outcomes and claim duration trends, taking proactive action as needed.
• Maintain accurate case records and support audit activities and quality improvement initiatives.
• Prepare management information and operational reports to identify trends and opportunities.

Connaissances

Integrity

Self-starter

Time management

Communication

Numerical reasoning

Teamwork

Outils

Power BI

Description du poste

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Business Unit:

Function: Case Management

Date: 7 Oct 2026

Discovery Corporate & Employee Benefits

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Corporate & Employee Benefits

Discovery Corporate and Employee Benefits is the first and only employee benefits provider to be shaping employee behaviour, creating healthier and wealthier workforces. It is an exciting business to be in as we reimagine the way retirement savings and life insurance is brought to companies and employees.

Key Purpose

To proactively identify, assess, coordinate and monitor disability claimants who may benefit from early intervention, rehabilitation, recovery support and return-to-work interventions.

The incumbent is responsible for accelerating intervention through the application of evidence-based case management practices, multidisciplinary stakeholder coordination, and outcome-focused rehabilitation planning. The role contributes directly to reducing disability duration, improving return-to-work outcomes, and optimising member recovery through early identification and intervention strategies.

Areas of responsibility may include but not limited to

• Manage disability and incapacity cases through comprehensive biopsychosocial, functional, vocational and occupational assessments to identify barriers to recovery, work participation and sustainable return-to-work outcomes.


• Develop, implement and maintain individualised case management and rehabilitation plans, including measurable recovery goals, intervention milestones and ongoing progress reviews.


• Identify and prioritise claims suitable for early intervention, apply referral criteria, facilitate timely intervention activation and elevate complex cases requiring specialist support.


• Assess work readiness and facilitate return-to-work programmes through phased reintegration plans, workplace accommodation recommendations, vocational rehabilitation initiatives and relapse prevention strategies.


• Coordinate and collaborate with internal and external stakeholders, including claimants, employers, HR representatives, treating practitioners, rehabilitation providers, medical advisors, brokers and claims consultants to achieve optimal recovery and return-to-work outcomes.


• Act as an advocate while balancing organisational, legislative and operational requirements to ensure fair and effective case resolution.


• Monitor and evaluate case progression, recovery outcomes, referral turnaround times, return-to-work success rates and claim duration trends, taking proactive action where intervention is required.


• Maintain accurate case records, ensure compliance with policies, procedures and regulatory requirements, support audit activities and contribute to continuous quality improvement initiatives.


• Prepare and analyse management information, case outcome data and operational reports to identify trends, risks and opportunities for improved disability management performance and service delivery.


• Contribute to the achievement of key business objectives, including improved referral velocity, enhanced return-to-work outcomes, reduced claim duration and adherence to governance and quality standards.

Personal Attributes

• Integrity, honesty and reliability


• Highly motivated self-starter who takes initiative


• Ability to plan and control work-flow to effectively manage the team’s deadlines


• Ability to communicate effectively both verbally and in writing


• Ability to apply knowledge in a practical setting


• Strong numerical and verbal reasoning skills


• Ability to work independently and within a team environment


• Problem solving

Education and Experience

• 2 to 3 years post-community service clinical experience.


• 2 years Disability Management, Rehabilitation, or Insurance experience.


• Advanced experience in PowerBi

EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.