Cape Town Pediatric Care Navigator

Placements24; Cape Town; On-site; ZAR 480,000 - 600,000; Full time

Job summary

Placements24 in Cape Town seeks a compassionate Pediatric Care Coordinator to manage comprehensive care plans for children with complex health needs. You will coordinate medical, therapeutic, and educational services, acting as the primary contact for families and providers in the Western Cape.

The role requires at least 4 years in pediatric care or care coordination, with expertise in EHR systems and case management software, and a commitment to advocacy and family-centered care in the Cape

Qualifications

• Bachelor's degree in Nursing, Social Work, Psychology, or related healthcare/social services field.
• Minimum of 4 years of experience in pediatric healthcare, case management, or care coordination.
• Strong understanding of child development, pediatric illnesses, and therapeutic interventions.
• Proven experience coordinating multi-disciplinary services for children.
• Excellent communication, interpersonal, and negotiation skills.
• Ability to work with diverse populations and build trusting relationships with families.
• Proficiency in electronic health record (EHR) systems and case management software.
• Knowledge of local healthcare resources and social services in Western Cape, ZA.
• Must be able to work full-time on-site in Cape Town, Western Cape, ZA.
• Certification in Case Management is a plus.

Responsibilities

• Develop, implement, and monitor individualized care plans for pediatric patients.
• Coordinate services between medical specialists, therapists, educational institutions, and social services.
• Act as a liaison between families and healthcare providers, ensuring clear communication and understanding.
• Provide emotional support and practical guidance to families navigating the healthcare system.
• Facilitate appointments, referrals, and follow-up care to ensure continuity.
• Assess patient needs and identify appropriate resources within the Cape Town community and beyond.
• Advocate for patients' rights and ensure access to necessary services.
• Maintain accurate and confidential patient records and documentation.
• Collaborate with the interdisciplinary healthcare team to optimize patient outcomes.
• Participate in case conferences and team meetings to review patient progress.

Skills

Pediatric care coordination

Multi-disciplinary collaboration

Communication skills

Advocacy

Education

Bachelor's degree in Nursing

Bachelor's degree in Social Work

Bachelor's degree in Psychology

Tools

Electronic Health Record (EHR) systems

Case management software

Job description

Placements24 in Cape Town seeks a compassionate Pediatric Care Coordinator to manage comprehensive care plans for children with complex health needs. You will coordinate medical, therapeutic, and educational services, acting as the primary contact for families and providers in the Western Cape.

The role requires at least 4 years in pediatric care or care coordination, with expertise in EHR systems and case management software, and a commitment to advocacy and family-centered care in the Cape