Cape Town IT Service Desk Specialist

TLT LLP; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

TLT LLP in Cape Town, South Africa, seeks an IT Service Desk Analyst to provide frontline IT support to the business. You will be the local IT representative in the South Africa office and support partners, fee earners, and staff across the firm.

You will work with the UK IT Operations teams to ensure a consistent, secure, high-quality service. This role requires independent work, strong prioritisation, and excellent communication.

Qualifications

• Experience in IT service desk, helpdesk or technical support.
• Strong knowledge of Windows OS and Microsoft 365.
• Experience supporting laptops, mobile devices and peripherals.

Responsibilities

• Provide first-line technical support for all IT incidents and service requests via telephone, Teams, email and IT service management system.
• Deliver outstanding customer service and technical assistance to users across all business areas.
• Log, categorize, prioritise and update incidents in the ITSM system; manage incidents through SLAs.
• Escalate to second/third-line teams and maintain communication throughout.
• Support Microsoft 365 apps, collaboration tools, mobile devices and end-user hardware.

Skills

Windows

Microsoft 365

Customer service

Communication

ITSM

Tools

Teams

Endpoint management

Job description

TLT LLP in Cape Town, South Africa, seeks an IT Service Desk Analyst to provide frontline IT support to the business. You will be the local IT representative in the South Africa office and support partners, fee earners, and staff across the firm.

You will work with the UK IT Operations teams to ensure a consistent, secure, high-quality service. This role requires independent work, strong prioritisation, and excellent communication.