Cape Town Branch Chief: Operations & Growth

Innovazi Consulting (Pty) Ltd; Cape Town; On-site; ZAR 1,500,000 - 2,100,000; Full time

Job summary

Innovazi Consulting (Pty) Ltd in Cape Town is seeking a seasoned Operations Leader to oversee the day-to-day management of the Cape Town branch and drive performance across freight forwarding, clearing, customer service, finance, administration, and warehousing.

You will ensure efficient import/export processes, drive continuous improvement, manage budgets, and monitor KPIs while maintaining compliance with customs regulations and company policies.

Qualifications

• Relevant qualification in Logistics, Supply Chain, Freight Forwarding, Business Management, or a related field.
• Minimum 8-10 years' experience within the Clearing & Forwarding / Freight Forwarding industry.
• Proven experience managing branch operations or leading large operational teams.
• Strong understanding of import, export, customs clearance, and freight forwarding processes.
• Previous warehouse management or warehousing exposure is essential.
• Experience managing financial performance, budgets, and operational costs.
• Strong knowledge of industry regulations and compliance requirements.
• Proven leadership experience managing multi-functional teams.

Responsibilities

• Oversee the day-to-day management and performance of the Cape Town branch.
• Lead and manage operational teams across freight forwarding, clearing, customer service, finance, administration, and warehousing functions.
• Ensure efficient execution of import and export processes across all transport modes.
• Drive operational efficiencies and continuous improvement initiatives.
• Manage branch budgets, costs, profitability, and financial performance.
• Monitor and improve service delivery, customer satisfaction, and operational KPIs.
• Ensure compliance with customs regulations, industry standards, company policies, and legal requirements.
• Oversee warehouse operations, inventory management, and distribution activities.
• Develop and maintain strong relationships with customers, service providers, and key stakeholders.
• Provide leadership, mentoring, and performance management to a team of approximately 70 employees.
• Identify business opportunities and support branch growth initiatives.
• Drive a culture of accountability, teamwork, and operational excellence.

Skills

People management

Leadership

Communication

Stakeholder engagement

Education

Relevant qualification in Logistics/Supply Chain/ Freight Forwarding/ Business Management

Job description

Innovazi Consulting (Pty) Ltd in Cape Town is seeking a seasoned Operations Leader to oversee the day-to-day management of the Cape Town branch and drive performance across freight forwarding, clearing, customer service, finance, administration, and warehousing.

You will ensure efficient import/export processes, drive continuous improvement, manage budgets, and monitor KPIs while maintaining compliance with customs regulations and company policies.