Call Centre Team Lead

West Coast Personnel; Wes-Kaap; On-site; ZAR 111,600 - 167,400; Full time

Job summary

West Coast Personnel is seeking a client-focused call centre agent in the Table View area of the Western Cape. You will answer and manage customer calls, provide accurate information, and record interactions to ensure follow-up actions are tracked.

Qualifications include relevant call centre experience with strong references, a clear criminal record, and residency in Table View, Parklands or Milnerton. Afrikaans-speaking candidates are preferred and any medical knowledge is a plus.

Qualifications

• Call centre experience with strong references.
• Clear criminal record.
• Residency in Table View, Parklands or Milnerton.
• Afrikaans-speaking candidates preferred.
• Medical knowledge is a plus.

Responsibilities

• Answer and manage customer calls efficiently.
• Provide accurate information and support to clients.
• Maintain records of interactions and follow-up actions.
• Liaise with other departments as needed.

Skills

Call centre experience

Afrikaans language

References available

Job description

Key Responsibilities

• Answer and manage customer calls efficiently
• Provide accurate information and support to clients
• Maintain records of interactions and follow-up actions
• Liaise with other departments as needed

Requirements

• Relevant call centre experience with strong references
• Clear criminal record
• Reside in Table View, Parklands, or Milnerton
• Afrikaans-speaking candidates preferred
• Any medical knowledge or history is a plus