Call Centre Night Shift Agents

Praxis Tech; Johannesburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Betfred South Africa is seeking a customer service agent to join our licensed iGaming team in Johannesburg. You will handle account queries, respond to platform enquiries, and support deposits and withdrawals while building strong customer relationships.

Key requirements include Matric, call centre experience, excellent communication and organisational skills, and the ability to multitask and work under pressure.

Qualifications

• Matric / National Senior Certificate
• Previous call centre experience is essential
• Strong communication and organisational skills
• Computer literate with high attention to detail
• Ability to multitask and work under pressure
• Willing to work night shifts and after hours
• Own reliable transport (no company transport provided)
• Must live within 20km of Head Office

Responsibilities

• Assist customers with account queries and issues
• Respond to digital platform enquiries
• Upload and verify FICA documents
• Open new customer accounts
• Assist with online deposits and withdrawals
• Build strong, professional customer relationships
• Maintain high service standards at all times

Skills

Communication skills

Organisational skills

Multitasking

Attention to detail

Willing to work night shifts

Night shift readiness

Education

Matric / National Senior Certificate

Tools

Computer literacy

Job description

About Betfred South Africa

Betfred South Africa is a licensed and regulated iGaming operator.

Estimated Benefits

Benefits estimated based on industry standards.

Assist customers with account queries and issues, respond to digital platform enquiries, open new customer accounts, and maintain high service standards.

What you’ll do:

• Assist customers with account queries and issues
• Respond to digital platform enquiries
• Upload and verify FICA documents
• Open new customer accounts
• Assist with online deposits and withdrawals
• Build strong, professional customer relationships
• Maintain high service standards at all times

What we’re looking for:

• Matric / National Senior Certificate
• Previous call centre experience (essential)
• Strong communication and organisational skills
• Computer literate with high attention to detail
• Ability to multitask and work under pressure
• Willing to work night shifts and after hours
• Own reliable transport (no company transport provided)
• Must live within 20km of Head Office

Betfred SA operates in a licensed and regulated industry and is committed to the principles of the Employment Equity Act.