Call Centre Agent (Remote, Cape Town)

Blacksmith Agency; Cape Town; Remote; ZAR 240,000 - 360,000; Full time

Job summary

Blacksmith Agency is seeking a Sales Development Representative to open doors and drive pipeline across South Africa. You will research accounts, build contact lists, and book discovery calls for Account Executives, while maintaining CRM cleanliness in Salesforce and SalesLoft.

The role is full-time and remote within South Africa, offering exposure to outbound strategies and tools like LinkedIn Navigator, SalesLoft, Apollo, and ZoomInfo for targeted outreach.

Qualifications

• 2 years in SDR/BDR role; agency or SaaS experience a plus.
• B2B sales experience preferred; quota-carrying.
• Strong written communication and ability to personalize outreach.

Responsibilities

• Source and research ideal accounts based on ICP.
• Identify decision makers and build accurate contact lists.
• Craft and execute personalized outbound sequences via email, LinkedIn and phone.
• Book qualified discovery calls for Account Executives.
• Maintain clean records in Salesforce and SalesLoft.
• Test messaging, optimize targeting and tighten feedback loops with the sales team.

Skills

B2B sales experience

Quota carrying

Strong written communication

Personalized outreach

Tools

Salesforce

SalesLoft

Apollo

ZoomInfo

LinkedIn Sales Navigator

Job description

About The Role

Blacksmith Agency is hiring Sales Development Representatives across South Africa who are hungry to open doors and drive pipeline. As Call Centre Agent at Blacksmith, you own the top of the funnel: researching, sourcing and booking meetings with qualified decision makers, and creating the first impression of Blacksmith Agency for potential clients.

Blacksmith Agency

• Sales
• Full time
• Remote (South Africa)

This is not about spamming a list. It is thoughtful outreach, pattern recognition and smart communication, using tools like LinkedIn Sales Navigator, SalesLoft, Apollo and Salesforce to hit volume goals while keeping every touchpoint high quality.

What You Will Own

• Source and research ideal accounts based on our ICP.
• Identify decision makers and build accurate contact lists.
• Craft and execute personalized outbound sequences via email, LinkedIn and phone.
• Book qualified discovery calls for our Account Executives.
• Maintain clean records in Salesforce and SalesLoft.
• Test messaging, optimize targeting and tighten feedback loops with the sales team.

What You Bring

• B2B sales experience preferred. Full-cycle closers who have carried a quota are welcome.
• 2 years in a similar SDR or BDR role, agency or SaaS experience a plus.
• Strong written communication and the ability to personalize outreach.
• Familiarity with outbound tools like Sales Navigator, SalesLoft, Apollo and ZoomInfo.
• Comfortable using Salesforce and managing your own pipeline.
• Gritty, curious and coachable.