Call Centre Agent (Remote, Standerton)

Blacksmith Agency; Standerton; Remote; ZAR 240,000 - 360,000; Full time

Job summary

Blacksmith Agency is seeking a Sales Development Representative to open doors and drive pipeline across South Africa. You will research accounts, identify decision makers, and book discovery calls, acting as the first impression of Blacksmith Agency for potential clients.

Ideal candidates bring 2+ years in SDR/BDR, strong written communication, and experience with outbound tools. Remote work within South Africa is supported.

Qualifications

• B2B sales experience with a track record of meeting or exceeding quotas.
• At least 2 years in an SDR/BDR role, preferably in SaaS or agency settings.
• Excellent written communication and personalization in outreach.
• Experience using outbound tools to generate meetings and pipeline.
• Familiar with Salesforce and maintaining clean CRM records.

Responsibilities

• Source and research ideal accounts based on ICP.
• Identify decision makers and build accurate contact lists.
• Craft and execute personalized outbound sequences via email, LinkedIn and phone.
• Book qualified discovery calls for Account Executives.
• Maintain clean records in Salesforce and SalesLoft.
• Test messaging and optimize targeting with the sales team.

Skills

B2B sales experience

2 years SDR/BDR experience

Strong written communication

Personalized outreach

Quota-driven selling

Outbound mindset

Tools

Sales Navigator

SalesLoft

Apollo

ZoomInfo

Salesforce

Job description

About The Role

Blacksmith Agency is hiring Sales Development Representatives across South Africa who are hungry to open doors and drive pipeline. As Call Centre Agent at Blacksmith, you own the top of the funnel: researching, sourcing and booking meetings with qualified decision makers, and creating the first impression of Blacksmith Agency for potential clients.

Blacksmith Agency

• Sales
• Full time
• Remote (South Africa)

This is not about spamming a list. It is thoughtful outreach, pattern recognition and smart communication, using tools like LinkedIn Sales Navigator, SalesLoft, Apollo and Salesforce to hit volume goals while keeping every touchpoint high quality.

What You Will Own

• Source and research ideal accounts based on our ICP.
• Identify decision makers and build accurate contact lists.
• Craft and execute personalized outbound sequences via email, LinkedIn and phone.
• Book qualified discovery calls for our Account Executives.
• Maintain clean records in Salesforce and SalesLoft.
• Test messaging, optimize targeting and tighten feedback loops with the sales team.

What You Bring

• B2B sales experience preferred. Full-cycle closers who have carried a quota are welcome.
• 2 years in a similar SDR or BDR role, agency or SaaS experience a plus.
• Strong written communication and the ability to personalize outreach.
• Familiarity with outbound tools like Sales Navigator, SalesLoft, Apollo and ZoomInfo.
• Comfortable using Salesforce and managing your own pipeline.
• Gritty, curious and coachable.