Call Centre Agent, , 4 months contract (Midrand)

A triple A Recruitment; Johannesburg; On-site; ZAR 112,000 - 167,000; Part time

Job summary

A triple A Recruitment in Johannesburg, Gauteng, is seeking a Call Centre Agent on a 4-month contract. The role requires front-line claims oversight, answering calls, and assisting the SOP team.

Candidates should have Matric, call centre experience and relevant certifications, with proficiency in Microsoft Office and Outlook; own car and a valid driver's license are preferred. Reporting to SOP Team Leaders, you will ensure SLA compliance and escalate issues when needed.

Qualifications

• Matric and call centre experience with relevant certifications.
• Proficiency in Microsoft Office and Outlook.
• Own transport and valid driver''s license required.

Responsibilities

• Answer phones to assist customers.
• Respond to emails from customers.
• Engage courier and warehouse with any issues related to claims by customers.
• Verify claims against set company rules to verify or fail claims.
• Work with supplier''s support structure.

Skills

Call centre experience

Multitasking

Integrity

Education

Matric

Tools

Microsoft Office Suite

Outlook

Job description

Johannesburg, Gauteng
Call Centre Agent
R 10 000 - R 15 000

Job title: Call Centre Agent, 4 months contract (Midrand)

Job Description:

Over see all claims on the system as front line

Assist SOP team with any task required

Reporting to SOP Team Leaders

Escalate any issues internally

Ensure company SLA is not breached

Responsibilities:

Answer phones top assist customers

Respond to emails from customers

Engage courier and warehouse with any issues related to claims by customers

Verify claims against set company rules to verify or fail claims

Work with supplier's support structure

Minimum Qualifications and Requirements:

Matric

Call centre experience and certifications

Microsoft Office Suite, Outlook

Must have own car and valid driver's license

Responsible, Trustworthy and Honesty

Able to multitask

Posted 2026-02-23