Call Centre Administrator – Langebaan

West Coast Personnel; South Africa; On-site; ZAR 180,000 - 240,000; Full time

Job summary

West Coast Personnel in Langebaan is seeking a Call Centre Administrator to support UK operations from our local office. The role involves handling calls, assisting customers, and performing general administrative tasks with accuracy and professionalism.

You will manage CRM records, coordinate with the UK team, and multitask in a fast-paced environment. Fluency in English is essential, and prior call centre or admin experience is highly desirable, with CRM familiarity as a bonus.

Qualifications

• Fluent in English (written and spoken).
• Experience in call centre or administrative environment.
• Strong multitasking and organisational skills.
• CRM systems experience is a plus.

Responsibilities

• Handle calls and customer interactions professionally.
• Manage and update CRM systems accurately.
• Provide administrative support to the UK operations team.
• Multitask effectively in a fast-paced environment.
• Deliver excellent customer service and support.

Skills

English fluency

Multitasking

Organisational skills

Tools

CRM systems

Job description

An established UK-based security company is seeking a Call Centre Administrator to join their professional office in Langebaan. The ideal candidate will handle UK customer queries and administrative tasks with efficiency and professionalism.

Key Responsibilities

• Handle calls and customer interactions with professionalism and empathy.
• Manage and update CRM systems accurately.
• Provide administrative support to the UK operations team.
• Multitask effectively in a fast-paced environment.
• Deliver excellent customer service and support.

Requirements

• Fluent in English (both written and spoken).
• Previous experience in a call centre or administrative environment.
• Strong multitasking and organisational skills.
• Experience with CRM systems beneficial.
• Positive attitude and willingness to go the extra mile.