Business Systems Manager

Hire Resolve; Gauteng; On-site; ZAR 800,000 - 1,400,000; Full time

Benefits offered by this job

Competitive salary

Job summary

Hire Resolve seeks a Business Systems Manager to oversee the implementation, optimization, and support of core enterprise systems including ERP, CRM, and financial tools within a Southern Africa retail context.

The role focuses on managing system performance, leading upgrades and integrations, and driving digital transformation with governance, security, and compliance at the forefront.

Qualifications

• Bachelor's degree in information systems or related field.
• 5–8 years in business systems management or IT operations.
• Experience leading cross-functional teams.
• Proficiency with ERP, CRM, HRIS and integration projects.

Responsibilities

• Oversee administration, performance, and reliability of enterprise apps.
• Lead system upgrades, implementations, and integrations.
• Manage vendors, licensing, and stakeholder collaboration.
• Enforce governance, security, audits, and compliance.
• Lead a team of system administrators and analysts.
• Identify automation opportunities and drive digital transformation.

Skills

Stakeholder management

Team leadership

Project coordination

SQL reporting

API integrations

SDLC knowledge

Education

Bachelor's degree in Information Systems

Tools

Power BI

Tableau

SQL Server

ERP systems

Job description

A privately owned automotive parts retailer and wholesaler in Southern Africa that supplies a massive range of car parts, tools, and accessories to DIY car owners, independent mechanics, and trade professionals, is seeking a Business Systems Manageroversees the implementation, optimization, integration, and support of core enterprise systems (ERP, CRM, financial, and workflow tools).

Responsibilities:

• Systems Management & Optimization: Oversee the administration, performance, and reliability of all enterprise applications to ensure alignment with business needs.

• Project & Implementation Delivery: Lead system upgrades, implementations, and integration projects; manage testing, documentation, and change management.

• Stakeholder & Vendor Management: Partner with business units to translate operational needs into technical solutions; manage external vendors and system licensing.

• Governance, Security & Compliance: Enforce access controls, manage system audits, ensure regulatory compliance, and maintain configuration documentation.

• Team Leadership: Lead, mentor, and develop a team of system administrators and analysts, fostering best practices in support and maintenance.

• Continuous Improvement: Identify automation opportunities, optimize workflows, and provide regular reports on system health and project status to support digital transformation.

Minimum Requirements:

• Degree: Bachelor’s Degree in Information Systems, Computer Science, Business IT, or a related field.

• Certifications (Preferred/Advantageous):

  • ITIL Foundation / Practitioner (Service Management)
  • Project Management (PMP, PRINCE2, Agile, or Scrum)
  • Enterprise Systems (Microsoft Dynamics/Azure/Power Platform, SAP, or Oracle)

• 5–8 years in business systems management, IT operations, or application support.

• Proven experience managing enterprise-level applications and complex integration projects.
• Demonstrated experience leading cross-functional teams and managing diverse stakeholders.
• Proficiency in enterprise system administration (ERP, CRM, HRIS).
• Strong understanding of integrations, APIs, and workflow automation tools.
• Competency in databases and SQL for reporting and analysis.
• Knowledge of the software development lifecycle (SDLC) and project management methodologies.
• Awareness of IT governance, compliance, and cybersecurity.
• Experience with analytics and reporting tools (Power BI, Tableau, etc.).

Benefits:

• Competitive salary based on experience (salary can potentially be more based on experience/skills)