Business Systems Analyst – Parts & Aftersales

Daimler Truck Southern Africa Ltd; Centurion; On-site; ZAR 350,000 - 650,000; Full time

Job summary

Daimler Truck Southern Africa Ltd is seeking a skilled IT systems professional to support Parts Logistics, Aftersales, and Dealer Management systems. You will manage SAP DNI and Paragon interfaces, investigate incidents, and contribute to digital solution projects.

Collaboration with business users, dealers, and global IT teams is essential to success. The role emphasizes system enhancements, testing, and process improvement, with a focus on automation and efficiency across the SAP ecosystem in

Qualifications

• 3+ years’ experience in supporting IT systems for supply chain management.
• 3–5 years’ experience with SAP SD & MM functional systems support.
• Experience in enterprise environments with integrated systems and applications.
• Solid understanding of the Software Development Life Cycle (SDLC).
• Automotive dealer management systems experience is advantageous.

Responsibilities

• Provide first-line IT system and application support for Parts Logistics and Aftersales.
• Support SAP DNI, Paragon, and E‑Commerce interfaces; investigate incidents.
• Assist in system upgrades, integrations, and testing activities.
• Coordinate with suppliers and internal stakeholders to improve processes.
• Participate in digital solutions delivery and project work.

Skills

SAP SD

SAP MM

IT system support

Supply chain

Education

Supply Chain Management

Tools

DTSA applications

Job description

Since the invention of the truck over 130 years ago, Daimler Truck AG has been a pioneer in the commercial vehicle sector and is today one of the world’s largest commercial vehicle manufacturers. Established in South Africa over 60 years ago, Daimler Truck Southern Africa Ltd together with its subsidiaries Daimler Truck Financial Services South Africa (Pty) Ltd and Sandown Motor Holdings (Pty) Ltd provides an optimal experience for our esteemed customers based on a comprehensive products and services portfolio. The Group’s success is based on its leading brands inclusive of Mercedes-Benz Trucks, Mercedes-Benz Buses, and FUSO Trucks in addition to offering parts and services for Freightliner and Western Star Trucks. Its product range is backed by its market-leading value-added services in Fleetboard, TruckStore, TruckTraining, and Financial Services. With a Southern African footprint that includes South Africa, Namibia, Lesotho, Botswana, Eswatini, Malawi, Mozambique, Zimbabwe, and Zambia, the company is headquartered in Pretoria, the capital city of South Africa, and all its products are assembled locally in its East London production plant.

Job Overview

To support and enhance Parts Logistics, Aftersales and Dealer Management systems across Daimler Truck Southern Africa. The role is responsible for business and systems support, identifying and implementing digital solutions, participating in system enhancement projects, and ensuring the effective operation of our internal SAP systems: SAP DNI & SAP Paragon and related interfaces while working closely with business users, dealers, suppliers and global IT teams.

Key Duties and Responsibilities:

System & Application Support:

Ensure the stable and efficient operation of Parts Logistics and Aftersales systems. Provide first-line support for SAP DNI, Paragon, E-Commerce platforms and related interfaces. Investigate incidents, coordinate with second-level support teams, monitor system performance and identify opportunities for process improvement and automation.

Digital Solutions & Project:

Support the delivery of digital solutions and system enhancements that improve operational efficiency and customer experience. Participate in system upgrades, integrations, product launches and business projects. Gather business requirements, support testing activities and ensure successful implementation of new functionality.

Management of suppliers’ service delivery according to SLA/contract agreements. Sourcing suitable suppliers for system support and developments according to business needs.

Business Analysis & Process Improvement:

Analyse business processes and identify opportunities for optimisation and automation. Document business requirements, process flows and support procedures. Work closely with business stakeholders, support UAT testing and drive continuous improvement initiatives.

Self-development:

To attend relevant training to be upskilled in the areas of digital innovation, business intelligence, and other IT related topics. Including job training and developing networks within the Daimler IT organization.

Qualifications:

• Supply Chain Management (advantageous)

Experience:

• Minimum of 3 years’ experience in supporting IT system for Supply chain management
• 3 to 5 years’ experience with functional systems support on SAP SD & MM
• Proven experience working in an enterprise environment supporting complex, integrated systems and applications.
• Solid understanding and experience of the Software Development Life Cycle (SDLC).
• Experience providing consulting services within the automotive industry will be advantageous.
• Working with local and global team structures.
• Experience supporting an Automotive Dealer Management Systems or similar dealer-facing applications will be advantageous.
• Experience in business analysis, requirements gathering and testing activities.

Special Knowledge:

• Automotive and Supply Chain and Distribution business- and systems processes.
• Knowledge of DTSA applications and IT landscapes will be advantageous.
• Automotive knowledge
• Business Process Analysis, Documentation and System Integration concepts.

Other important Information:

Daimler Truck Southern Africa is proud to be an equal opportunity employer. All qualified applicants will be considered; however, the following will apply:

• Foreign nationals must qualify for a work visa/permit as per the provisions of the Immigration Act 13, 2002.
• Employment Equity Plan in terms of the Employment Equity Act, No 58, 1998. Code of good practice on the employment of people with disabilities.

Be part of an organisation that is committed to environmental responsibility and sustainable business practices, making a positive impact on our people, communities, and the environment.