Business Relationship Manager

FirstRand Bank India; Vryburg; On-site; ZAR 480,000 - 720,000; Full time

Benefits offered by this job

Opportunities to network and Collabor

Challenging working environment

Opportunities to innovate

Job summary

FNB Retail and Business Banking (Vryburg) seeks an experienced Business Relationship Manager to strategically lead a portfolio of high-value clients and drive sustainable growth. Build trust-based relationships, identify opportunities, and onboard new clients while ensuring governance and compliance.

You will manage cost-to-income, enhance profitability, grow the customer base, and lead a team to deliver exceptional service in line with our standards.

Qualifications

• 2-3 years in a Business Relationship Manager role in the Commercial Banking environment.
• Bachelor of Commerce or related qualification required.
• FAIS Accredited qualification (NQF level 6/7) preferred.
• RE5 qualification beneficial.
• Credit management exposure a must.
• Experience handling high-level customer inquiries.

Responsibilities

• Manage cost to income to increase profitability and efficiencies.
• Enhance business performance and profitability.
• Drive customer service delivery in line with standards.
• Grow customer base by managing existing clients and acquiring new ones.
• Develop and manage key stakeholder relationships for objectives.
• Drive customer migration and improve efficiencies.
• Define sales strategy and delivery plans aligned with objectives.
• Assess credit applications per Credit Policy within timeframes.
• Ensure compliance with legislative and audit requirements.
• Prepare reports to monitor progress and guide decisions.
• Provide coaching to grow team performance.

Skills

Relationship management

Sales orientation

Client service

Communication skills

Education

Bachelor of Commerce

FAIS Accredited qualification (NQF level 6/7)

RE5 qualification

Job description

Job Description

To strategically lead and manage a portfolio of high-value clients, driving sustainable growth and profitability. This job focuses on building strong, trust-based relationships with key stakeholders, identifying and capitalising on new business opportunities, and expanding the portfolio through targeted client acquisition. Success is measured by client satisfaction, portfolio financial performance, compliance with governance standards, and effective onboarding of new clients.

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FNB Retail and Business Banking (Vryburg), you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.

The Ideal candidate must have the following exposure:

• Manage cost to income to increase profitability and efficiencies for the business.
• Enhance business performance and profitability.
• Drive customer service delivery goal achievement in line with predefined standards and in support of operational objectives.
• Ensure growth and increase in customer base by ensuring that the team manages existing clients, generates new leads and grows active customer account base.
• Develop and manage key stakeholder relationships that enable achievement of operational objectives.
• Drive the achievement of customer migration by recommending solutions and improving efficiencies
• Set tactical goals and optmise the use of the people, finances and technologies in order to realize those goals.
• Define a sales strategy and delivery plans in support of the strategic business objectives
• Assess and evaluate credit applications in accordance with the Banks Credit Policy and within set time frames.
• Ensure compliance to legislative and audit requirements and adherence to relevant processes.
• Compile reports that track progress and guide business to make informed decisions.
• Ensure compliance to legislative and audit requirements and adherence to relevant processes.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
• Manage people by executing line manager responsibilities and create an environment that encourages employee growth and performance excellence.

You will be an ideal candidate if you:

• Have obtained 2-3 years in a Business Relationship Manager role in the Commercial Banking environmentor Bachelor of Commerce
• FAIS Accredited qualification (NQF level 6, 7 etc.)
• Exposure to Credit Applications in Agric space environment.
• RE5 qualification
• Credit Management exposure a must
• Have experience of dealing with high level customer queries
• Are not an unrehabilitated insolvent
• The Ideal candidate must willing to work in our Vryburg office

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• Adaptable and curious
• Sales driven
• Thrive in a collaborative environment
• Client-centric

#Post

#FNB

#LI-TG2

Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

28/10/26

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.