Business Relationship Manager

Fnbnamibia; Klerksdorp; On-site; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Opportunities to network and collabor­

A challenging working environment.

Opportunities to innovate.

Job summary

FirstRand’s FNB Commercial Sales in Klerksdorp seeks a strategic Business Relationship Manager to lead a portfolio of high-value clients, drive growth, and ensure governance. You will nurture key stakeholder relationships, acquire new business, and onboard clients while promoting compliant practices and results-driven performance.

The role requires working from the Klerksdorp office with a focus on profitability, customer satisfaction, and proactive portfolio management in a dynamic banking

Qualifications

• 2–3 years in a BRM role in commercial banking or FAIS-accredited B.Com.
• Exposure to Credit Applications in Agric space environment.
• RE qualification Credit Management exposure a must.
• Experience dealing with high level customer queries.
• Not an unrehabilitated insolvent.
• Willing to work in Klerksdorp office.

Responsibilities

• Manage cost to income to increase profitability and efficiencies for the business.
• Enhance business performance and profitability.
• Drive customer service delivery goal achievement in line with predefined standards.
• Grow active customer base by managing existing clients and acquiring new leads.
• Develop and manage key stakeholder relationships to achieve objectives.
• Drive customer migration by recommending solutions and improving efficiencies.
• Set strategic goals and optimize use of people, finances, and technologies.
• Define a sales strategy and delivery plans aligned with business objectives.
• Assess credit applications per Credit Policy within set timeframes.
• Ensure compliance to legislative and audit requirements.
• Compile reports to track progress and guide decisions.
• Provide timely feedback and request training where appropriate.
• Manage people by line manager responsibilities and foster growth and performance.

Skills

Relationship management

Sales driven

Customer service

Credit applications

Education

Bachelor of Commerce FAIS Accredited qualification (NQF level 6-7)

Job description

Job Description

To strategically lead and manage a portfolio of high-value clients, driving sustainable growth and profitability. This job focuses on building strong, trust-based relationships with key stakeholders, identifying and capitalising on new business opportunities, and expanding the portfolio through targeted client acquisition. Success is measured by client satisfaction, portfolio financial performance, compliance with governance standards, and effective onboarding of new clients. Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team in FNB Commercial Sales (Klerksdorp), you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Key Responsibilities

• Manage cost to income to increase profitability and efficiencies for the business.
• Enhance business performance and profitability.
• Drive customer service delivery goal achievement in line with predefined standards and in support of operational objectives.
• Ensure growth and increase in customer base by ensuring that the team manages existing clients, generates new leads and grows active customer account base.
• Develop and manage key stakeholder relationships that enable achievement of operational objectives.
• Drive the achievement of customer migration by recommending solutions and improving efficiencies.
• Set tactical goals and optimize the use of the people, finances and technologies in order to realize those goals.
• Define a sales strategy and delivery plans in support of the strategic business objectives.
• Assess and evaluate credit applications in accordance with the Banks Credit Policy and within set time frames.
• Ensure compliance to legislative and audit requirements and adherence to relevant processes.
• Compile reports that track progress and guide business to make informed decisions.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
• Manage people by executing line manager responsibilities and create an environment that encourages employee growth and performance excellence.

Qualifications & Experience

• Have obtained 2-3 years in a Business Relationship Manager role in the Commercial Banking environment or Bachelor of Commerce FAIS Accredited qualification (NQF level 6, 7 etc.).
• Exposure to Credit Applications in Agric space environment.
• RE qualification Credit Management exposure a must.
• Have experience of dealing with high level customer queries.
• Are not an unrehabilitated insolvent.
• The Ideal candidate must willing to work in our Klerksdorp office.

Benefits & Perks

• Opportunities to network and collaborate.
• A challenging working environment.
• Opportunities to innovate.

Ideal Fit

• Adaptable and curious.
• Sales driven.
• Thrive in a collaborative environment.
• Client-centric.

Work Location

Candidate must work in the Klerksdorp office.

Important Closing Date

Applications will not be accepted on 12/09/26 and onwards. Kindly submit applications ahead of the closing date indicated below.

Equal Opportunity & Diversity

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Company Overview

FirstRand provides a comprehensive range of financial services in South Africa and certain markets in broader Africa. The group also offers certain niche products and services in the UK and India. Listed on the Johannesburg Stock Exchange (JSE) and the Namibian Stock Exchange (NSX), FirstRand Limited is the largest financial institution by market capitalisation in Africa. The group follows a multi-branding approach. Its portfolio of financial services businesses includes FNB, RMB, WesBank, Ashburton Investments, Aldermore, MotoNovo and DirectAxis. Many are leaders in their respective segments and markets, offering transactional, lending, investment and insurance products and services The FirstRand Corporate Centre houses many of the critical functions required by a large and complex financial services group. The group’s track record of delivering superior returns to shareholders has been achieved through a combination of organic growth, acquisitions, innovation and the creation of completely new businesses. The group’s purpose of delivering Shared Prosperity provides many opportunities for employees to innovate to address social and environmental challenges in our markets. All of our businesses have successful Volunteering programmes which also allow employees to adopt and support causes close to their hearts.