Business Relationship Manager

South African Reserve Bank; Gauteng; On-site; ZAR 850,000 - 1,200,000; Full time

Job summary

South African Reserve Bank seeks a Business Relationship Manager to oversee IT services delivery and align IT initiatives with business strategy. You will lead transformational projects, advise stakeholders, and ensure timely demand planning and resource management.

The role emphasizes strong people management, relationship building with business units, and ensuring effective IT investments across the organisation.

Qualifications

• Honours degree in Information Technology.
• 8–10 years IT experience with at least 3 years in people management.
• Knowledge of IT service management, business intelligence and reporting.

Responsibilities

• Lead and drive strategic IT projects and transformational initiatives.
• Partner with business to provide IT advisory services aligned to the organisation's strategy.
• Provide high-level technology impact analysis for fit-for-purpose solutions.
• Maintain the demand process for new proposals and steer through early approvals.
• Develop and strengthen relationships with key business stakeholders and manage expectations.
• Address business demand by gathering high-level technology requirements and maintaining demand/supply forecast.
• Contribute to demand planning and IT investment alignment.
• Identify demand conflicts and escalate as needed, balancing new work with existing workload.
• Direct a team of business analysts and oversee staff development and performance.

Skills

Stakeholder management

People management

IT-business alignment

Education

Honours degree in Information Technology

Job description

Job title: Business Relationship Manager

Organisation name: Business Enablement Division

Department description: Business Solutions and Technology Department

The main purpose of this position is to oversee the management of information technology (IT) services at the South African Reserve Bank (SARB) and ensure the effective and timely delivery thereof.

Detailed description

The successful candidate will be responsible for the following key performance areas:

• Lead and drive strategic and transformational projects and initiatives.
• Partner with business and provide IT-related advisory services in line with the strategy of the organisation.
• Demonstrate client departmental domain knowledge by ensuring high-level technology impact analysis is provided to business in the delivery of fit-for-purpose solutions.
• Maintain the demand process for new proposals and take overall responsibility for steering these proposals through the early phases of approval.
• Develop and enhance relationships with key business stakeholders, actively manage their expectations and monitor satisfaction levels.
• Address business demand by gathering high-level technology requirements, and own and maintain the demand/supply forecast.
• Provide input to demand planning and prioritisation, and ensure that the demand is in line with the agreed IT investment and operating plan.
• Identify demand conflicts, recommending appropriate escalation for resolution and balancing requests for new work with the existing workload.
• Manage a team of business analysts, directing their work in line with the strategic goals of the SARB to efficiently and effectively support the business demands.
• Fulfil the line management function in terms of staff development and performance.

Job requirements

To be considered for this position, candidates must be in possession of:

• an Honour’s degree in Information Technology;
• eight to 10 years’ work experience in an IT environment, of which at least three years should be in people management.

Additional requirements include:

• knowledge and skill in:
• industry, organisational and business awareness;
• continuous learning and/or professional development;
• quality assurance;
• IT enablement planning and information management;
• contract and associated service management;
• business intelligence and reporting;
• stakeholder and business relationship management;
• the ability to manage capacity and performance; and

The following would be an advantage:

• an IT Service Management certificate.

In line with the SARB’s commitment to diversifying its workforce, preference will be given to suitable candidates from designated groups. People with disabilities are welcome to apply.

The SARB offers remuneration and benefits commensurate with the level of the position and in line with the market. The level at which the successful applicant will be appointed will depend on his/her competence and experience.