Business Process Engineer - South Africa

Mi-C3 International; Johannesburg; On-site; ZAR 520,000 - 760,000; Full time

Job summary

Mi-C3 International is seeking a Business Process Engineer to analyze and optimize client operations, designing automated, robust workflows and data retrieval processes. You will collaborate with Business and Technology teams to deliver value while ensuring data integrity and scalable solutions.

The role emphasizes on-site work at a client location and requires strong analytical capabilities. Ideal candidates have a relevant degree and experience with process mining, BPMN 2.0, and modern web

Qualifications

• Relevant tertiary qualification(s) required.
• Experience in process analysis and automation is beneficial.
• Ability to translate business needs into technical solutions.

Responsibilities

• Analyze existing business processes and identify pain points with stakeholders.
• Coordinate tasks across Business and Technology teams throughout project lifecycles.
• Oversee maintenance and enhancements for deployed solutions.
• Design adaptive forms and automate complex workflows.
• Develop data retrieval reports and implement validation mechanisms.
• Ensure data integrity with robust error handling.

Skills

Analytical thinking

Process modelling

Cross-functional collaboration

Communication

Problem solving

Education

Bachelor's degree in a related field

Tools

SQL

JavaScript

HTML/CSS

BPMN 2.0

Git

GraphQL

Job description

As a Business Process Engineer, you will leverage your expertise in process analysis, automation, and technology implementation to streamline client business operations, enhance efficiency, and deliver tangible value to our stakeholders. This position offers a unique opportunity to work at the intersection of business and technology, requiring a blend of analytical thinking, technical prowess, and strong interpersonal skills. If you're passionate about optimizing complex business processes, passionate about the intersection of technology and Intelligence Analysis (Corporate or Government - Military, Police, or Law Enforcement), and have a knack for translating business needs into technological solutions, we want to hear from you.

Core Responsibilities

• Conduct in-depth analysis of existing business processes and identify key pain points through stakeholder interviews
• Orchestrate critical tasks across Business and Technology teams throughout project life cycles
• Proactively manage issue escalation to leadership and relevant stakeholders
• Oversee ongoing maintenance and enhancements for deployed solutions
• Apply advanced critical thinking to optimise and automate complex, multi-touchpoint processes
• Collaborate closely with Technology teams to design and implement high-quality, value-driven solutions
• Execute comprehensive Quality Assurance testing prior to process deployment
• Establish reporting and alerting requirements for process monitoring
• Create, iterate, and maintain data retrieval reports
• Leverage deep understanding of systems and software development lifecycles
• Utilise automation tools and techniques for managing intricate workflows
• Implement robust validation and error handling mechanisms to ensure data integrity
• Develop and manage background execution scripts
• Design adaptive, dynamic forms to handle complex data entry scenarios

Technical Requirements

• Relevant tertiary qualification(s)
• Proficiency in:
  • SQL
  • JavaScript (medium to advanced level)
  • HTML & CSS for designing forms (mid-level experience)
  • BPMN 2.0 for business process design and management
  • Git version control
  • GraphQL for data operations
• Familiarity with process mining techniques and tools
• Experience using business automation tools
• Understanding of systems and software development lifecycles

Key Attributes

• Exceptional analytical and problem-solving skills
• Strong process modelling and documentation abilities
• Capacity to translate complex business requirements into clear process models
• Ability to identify process inefficiencies and propose innovative solutions
• Strong communication and interpersonal abilities
• Ability to work effectively in cross-functional teams
• Attention to detail and commitment to quality
• Adaptability and willingness to learn new technologies and methodologies
• Self-starter with a proactive attitude
• Ability to work independently while contributing effectively as part of a team
• Excellent communication skills - clear, regular, and accurate
• Naturally inquisitive; asks questions and avoids assumptions
• Confident and willing to engage thoughtfully
• Innovative thinker with the ability to handle situations in real time
• Capable of working well under pressure in a client-facing environment
• Previous experience in private security, police, military, or government agencies is preferred

Other Requirements

• Eligibility for Top-Level Security Clearance:
  • Candidates must be eligible to obtain and maintain security clearance at the highest level, in accordance with applicable national security regulations.
• On-Site Work Requirement:
  • This role requires full-time, on-site presence at the client's premises located in Pretoria. Remote or hybrid work arrangements are not applicable.