Business Operations Assistant

UNKNOWN; South Africa; Teletrabalho; ZAR 300 000 - 540 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully remote

33 days holiday

Career development

Incentives

EAP

Resumo da oferta

SmartPA is seeking an organised, data‑driven professional to join its Centre of Excellence. This remote role supports a global client base, delivering structured business support, data governance, and visual reporting. You’ll work with stakeholders across time zones, ensuring accurate, compliant, and visually engaging outputs.

The role combines administration, data operations, and multi‑disciplinary tasks to drive operational performance in a fast‑paced environment.

Qualificações

• Proven experience in administration, operations, or service delivery.
• Experience with Excel/Sheets including data validation and pivots.
• Proficiency in one or more data visualization tools (Tableau, Power BI, Looker Studio).
• Demonstrated ability to build dashboards/reports with analytical clarity.

Responsabilidades

• End-to-end delivery of business assignments in a small team.
• Prioritise workload across tasks and workstreams.
• Track progress against SLAs and KPIs using digital tools.
• Maintain accurate documentation and quality standards.
• Use systems and digital tools to deliver work efficiently.
• Collaborate with team to ensure high-quality outputs.
• Manage lifecycle of complex research datasets ensuring integrity and compliance.
• Design and maintain dashboards, reports, and knowledge bases.
• Translate data into clear, actionable insights.
• Ensure reports align with brand guidelines and visuals.
• Develop standardized data processes and templates.
• Provide updates to stakeholders on progress and findings.
• Understand reporting needs and KPIs with stakeholders.
• Communicate complex ideas to technical and non-technical audiences.
• Support issue resolution and continuous improvement.

Conhecimentos

Administration experience

Excel/Google Sheets

Data visualization

Dashboard development

Written & verbal comms

Multi-system proficiency

Ferramentas

Google Workspace

Microsites

Notebook LM

Descrição da oferta de emprego

This role is dedicated to one of our key client accounts - a global tech leader - offering the opportunity to work within a fast-paced, high-performing international environment.

Working within SmartPA’s client-facing Centre of Excellence (COE), you’ll be part of the dynamic driving force behind our business, where strategy comes to life to deliver high-impact, tailored support every day.

This is an assignment-based position focused on delivering structured business support tasks, managing workflows, and contributing to operational performance.

Alongside core administration, you will have a multi-disciplinary remit spanning data management, governance, and visual reporting. Because this role supports a global operation, your working hours will be aligned to cover the EST business day, working closely with international stakeholders.

You will play a key part in day-to‑day service delivery while ensuring information is accurate, compliant, visually engaging, and accessible to stakeholders.

This role suits a highly organised, systems-confident professional who combines analytical thinking and attention to detail with a natural aptitude for data governance and digital reporting.

Key Responsibilities and Skills

Core Business Support & Workflow Delivery

• Working within a small team, collaborating on the end-to-end delivery of business assignments.
• Prioritising and organising workload across multiple tasks and workstreams.
• Tracking progress against SLAs and KPIs using digital tools.
• Maintaining accurate documentation and ensuring quality standards are met.
• Using systems, platforms, and digital tools to deliver work efficiently.
• Collaborating with team members to ensure consistent, high-quality output.

Data Operations

• Managing the lifecycle of complex, unstructured research datasets while ensuring data integrity, compliance, and quality standardisation.
• Processing, cleaning, and validating raw data using spreadsheets and digital tools.
• Designing, building, and maintaining interactive dashboards, reports, and internal knowledge bases ( i.e. Google Workspace , Microsites and Notebook LM ).
• Translating raw data into clear, visually compelling, and actionable insights.
• Acting as a guardian for brand and narrative consistency by ensuring all reports, dashboards, and content updates align with brand guidelines and visual standards.
• Supporting the development and maintenance of communication assets, reporting templates, and data definitions.
• Developing and documenting standardised processes, standards, and best practices for the content and data lifecycle.

Stakeholder Communication

• Providing updates to stakeholders on project progress, outputs, and dashboard findings.
• Working with stakeholders to understand reporting needs, communication requirements, and KPIs.
• Communicating complex ideas and technical data concepts clearly to both technical and non-technical audiences.
• Supporting issue resolution, service quality, and continuous improvement initiatives.

Skills

We hire for attitude as much as experience. A growth mindset and strong sense of accountability go a long way.

Essential

• Proven experience in administration, business operations, data entry, content management, or operational support roles.
• S preadsheet skills (e.g., Excel or Google Sheets), including functions, data validation, and pivot tables.
• Expert proficiency in at least one major data visualisation tool (e.g., Tableau, Power BI, or Looker Studio).
• A demonstrable ability to showcase high-quality dashboards or reports during the interview stage that showcase analytical clarity and visual standards.
• Excellent written and verbal communication skills with the ability to simplify complex information.
• Confidence working with multiple systems, software, and platforms in a tech-enabled environment.

Desirable

• Strong understanding of relational databases and experience querying data using SQL.
• Experience working with CMS or CRM platforms.
• Experience with advanced dashboard functionality like calculated fields, complex filters, and parameters.
• Familiarity with data governance, version control, or structured documentation best practices.
• Experience working in a fast-paced, KPI/SLA-driven environment.
• Relevant qualification, formal training, or certification in Data Science, Statistics, Communications, or a related field.

We value transferable skills and diverse experience, so if your background doesn’t align perfectly but you can demonstrate strong organisational capability and professionalism, we still encourage you to apply.

Experience

You will thrive in this role if you:

• Have experience in administrative, operational, or service delivery roles.
• Are comfortable and experienced working an afternoon/evening shift pattern to support international time zones.
• Are highly organised and comfortable managing multiple workstreams simultaneously under tight deadlines.
• Enjoy working with data and turning complex information into clear, structured, and user-friendly formats.
• Have a keen eye for formatting consistency and strong attention to detail.
• Are passionate about making data accessible and understandable to non-technical users.
• Understand that a beautiful dashboard or report is only as good as its underlying data integrity.

Work Remotely

Yes

Schedule

Hours: 37.5 hours per week, Monday–Friday

• UK: 14:00–22:30 GMT/BST
• South Africa: 16:00–00:30 SAST
• Shift Alignment: Aligned to cover the 09:00–17:30 EST business day , where key client contact is based.
  • Please note: a later shift pattern can be accommodated if preferred, but we are unable to support an earlier start time for this role.

Job Type

Full-time, permanent

What's in it for you?

We’re ambitious about where we’re going and we’re looking for people who want to grow with us.

• Competitive salary
• 33 days holiday
• Fully remote
• Ongoing development and career opportunities
• Department incentives
• Employee Assistance Programme
• A genuinely positive, people-first culture

About us

SmartPA delivers world-class, human-centred, tech-enabled PA and business support to organisations of all sizes across the globe.

By combining smart systems, streamlined processes and exceptional people, we help our clients accelerate their growth and scaling plans. From ambitious SMBs to global corporations, our client portfolio includes organisations such as Google, Simmons & Simmons and Convex Insurance, all of whom rely on us as a trusted extension of their teams.

We pride ourselves on delivering a service that is professional, proactive and dependable - but what truly sets us apart is our people. Our team is ambitious, supportive and passionate about what we do, and many of our colleagues have built long-term careers with us from a wide range of professional backgrounds.

As a female-founded business built on collaboration, trust and shared success, we champion career development, flexible working and meaningful progression. We believe in creating an environment where people feel supported, valued and empowered to grow.