Business Banker: Merchant Services

Capitec Bank Ltd.; Durban; On-site; ZAR 350,000 - 550,000; Full time

Job summary

Capitec Bank Ltd. is seeking energetic, self-motivated individuals to build customer relationships and promote Business Banking products. You will engage with existing clients, provide training, and support after-sales service on Capitec solutions.

The role emphasizes field visits, on-site support, and identifying selling opportunities within a banking environment. A valid driver’s license is required for this field-based position.

Qualifications

• Grade 12 NC/Vocational is the minimum requirement.
• Bachelor's Degree in Commerce or Marketing is preferred.

Responsibilities

• Build, maintain and optimise client relationships through engagement.
• Provide after-sales support and training on Capitec products.
• Identify sales opportunities and promote Business Banking solutions.
• Deliver on-site support in a retail/sales banking context.

Skills

Client relationship management

Sales enablement

Opportunity identification

Communication

Education

Grade 12 NC/ Vocational

Bachelor's Degree in Commerce or Marketing

Tools

MS Word

MS Excel

MS Outlook

Job description

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

Purpose Statement

• To build, maintain and optimise effective client relationships by providing excellent client service through engagement and consultation with existing clients including installation, after sales support and training on products.
• To contribute to the overall profitability of Business Bank by promoting and selling Business Bank and merchant products to new and existing clients.

Experience

Min:

• At least 2-3 yrs. proven experience in a CRM environment with responsibility for, or exposure to cross and upselling.
• Proven experience in identifying sales or business opportunities and/or customer needs and providing solutions for these.
• Building and developing a client base across a geographic area.
• Experience in a FMCG, banking or retail environment

Ideal:

• Providing on-site support and training to external clients
• Providing on-site technical support/client support within a retail/sales environment
• Cold-calling/external sales experience in a merchant acquiring environment, generating own selling opportunities

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• Bachelor's Degree in Commerce or Marketing

Knowledge

Minimum:

• Commercial, economic, SME landscape (esp. in the relevant geographic area)
• Sales and sales optimisation techniques & principles
• Commercial/business know how (how businesses work.)
• Client relationship management principles
• Engagement/conflict management practices
• Performance culture

Ideal:
Knowledge and understanding of:

• Business banking landscape, product knowledge
• Stock control
• POS Solutions
• Capitec Bank Acquiring product knowledge

Skills

• Planning, organising and coordination skills
• Communications Skills
• Commercial Thinking Skills
• Interpersonal & Relationship management Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)

Conditions of Employment

• Clear criminal and credit record
• A valid driver's license and own vehicle is required as an inherent operational requirement of the job

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

Capitec Bank is an authorised financial services provider (FSP 46669) and registered credit provider (NCRCP13). Capitec Bank Limited Reg. No: 1980/003695/06