Business Systems Analyst

OpsFi; Cape Town; On-site; ZAR 480,000 - 720,000; Full time

Job summary

OpsFi is recruiting a Business Analyst to join its offshore division serving an engineering team with both SA and US-based members. This role works remotely from South Africa with a blend of SA and US collaboration, and opportunities to contribute to international insurance and tech projects.

The ideal candidate has 3–5 years in a software analytics role, strong documentation skills, and proficiency with Jira, Confluence, Azure DevOps, and workflow tools.

Qualifications

• 3–5 years experience as a Business Analyst, Business Systems Analyst, or Product Analyst in a software engineering environment.
• Ability to translate complex business logic into clear, structured user stories and technical documentation.
• Experience with Agile management tools (Jira, Confluence, Azure DevOps) and workflow mapping tools (Figma, Lucidchart, BPMN).
• Analytical mindset and curiosity about how software platforms, APIs, and databases integrate.
• Bachelor's degree in Business Information Systems, Computer Science, Information Technology, or equivalent practical experience.

Responsibilities

• Requirements Elicitation & Analysis: Work closely with product leads and stakeholders to extract business needs, dissect business logic, and document explicit functional requirements.
• Technical Specification & Story Writing: Write detailed Epics, User Stories, and Acceptance Criteria/Definitions of Complete that senior developers can build against.
• Process Mapping & System Optimisation: Document current and future workflows, identify bottlenecks, and propose optimised system flows.
• Logic & UI/UX Alignment: Review architectures, wireframes, and UI/UX specs to ensure alignment between front-end interfaces and back-end logic.
• Cross-Functional Collaboration: Serve as the functional communicator between leadership, product design, and engineering teams throughout sprints.
• Solution Validation: Partner with QA and product teams during acceptance testing to confirm features meet specifications.

Skills

Business analysis

User stories

Process mapping

Stakeholder management

Education

Bachelor's degree BIS/CS/IT

Tools

Jira

Confluence

Azure DevOps

Figma

Lucidchart

BPMN

Job description

OpsFi is a growing, boutique accounting and advisory firm servicing high growth clients in the tech industry and our offices are based in Bree Street, Cape Town.

We have specific openings for fully remote roles (within South Africa) and roles based in Cape Town to build a greater hybrid office presence (where we will expect a certain amount of office days per month for the Cape Town team).

Our offshore client is an InsurTech firm based in California in the United States leveraging modern software platforms, AI risk modelling, and state-of-the-art hardware engineering to provide next-generation insurance solutions for B2C and B2B clients in the United States.

We are looking to recruit a Business Analyst to join their offshore division, that will work exclusively for their Engineering team (i.e. fully integrated into their team and workflows). You would work remotely from South Africa with a combination of SA & US-based teams. This is an exciting opportunity to grow experience in international markets and work alongside a dynamic team who are building out exciting products in the insurance and tech space.

We are growing the structure in South Africa, and the titles will evolve as the structure takes shape, so it is a great time to join the team. This opportunity would suit an individual who is looking to progress their career and develop intuition.

Key Responsibilities

• Requirements Elicitation & Analysis: Work closely with product leads and stakeholders to extract business needs, dissect business logic, and document explicit functional requirements
• Technical Specification & Story Writing: Write detailed Epics, User Stories, and Acceptance Criteria / Definitions of ‘Complete' that senior developers can immediately build against
• Process Mapping & System Optimisation: Using relevant tools, document current and future workflows, identifying operational bottlenecks in internal tech stacks and proposing optimised system flows
• Logic & UI/UX Alignment: Review system architectures, wireframes, and UI/UX design specs to ensure technical alignment between front-end interfaces and back-end logic
• Cross-Functional Collaboration: Serve as the functional communicator between leadership, product design, and engineering teams to maintain clarity and alignment throughout sprint cycles
• Solution Validation: Partner with the QA and product teams during acceptance testing to confirm that delivered features meet original business specifications

Requirements

• Experience: 3-5 years of experience as a Business Analyst, Business Systems Analyst, or Product Analyst within a software engineering environment
• Core Competencies: Demonstrated ability to translate complex business logic into clear, structured user stories and technical documentation
• Process & Tooling Expertise: Experience with Agile management tools (Jira, Confluence, Azure DevOps) and workflow/process mapping tools (Figma, Lucidchart, BPMN)
• Analytical Mindset: Exceptional problem-solving skills with a deep curiosity for how software platforms, APIs, and databases integrate
• Education: Bachelor's degree in Business Information Systems, Computer Science, Information Technology, or equivalent practical experience

Benefits

On offer for the right candidate is a competitive package with the opportunity to progress their career in a fast-paced, growing and dynamic firm.

We look forward to hearing from you and potentially welcoming you to our team as a valuable asset to our company.