Branch Support Technician

Arch Retail Solutions; Midrand; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A tech support company in Midrand is seeking a dedicated individual with at least 3 years of experience in technical support to provide assistance with computer-related issues. The role requires troubleshooting skills and a customer-focused approach. A+ and N+ certifications are minimum requirements, providing an excellent opportunity for growth within the company. Candidates should be prepared to work flexible hours, including overtime and weekends.

Qualifications

• At least 3 years of experience in a similar role.
• A+ and N+ certification is a minimum requirement.
• Relevant experience will also be considered.

Responsibilities

• Provide second line specialist support to computer users.
• Resolve technical problems and maintain customer networks.
• Work overtime, weekends, and standby when needed.

Skills

Troubleshooting

Customer service

Problem solving

Job description

Join a team that thrives on collaboration and will offer an environment that feels as familiar as home. We all have and support each other to reach the same goal - Excellent Customer Service!

Our Midrand branch is looking for someone that is keen to learn with a can-do attitude. You will provide second line specialist support and assistance to computer users by answering questions, resolving technical problems and maintaining the customer's network, software and computer equipment relating to our ARCH Products.

You should consider applying if you enjoy the challenge of troubleshooting and problem solving on the spot. You’ll be required to work overtime, weekends and standby from time to time.

We would like you to have at least 3 years of experience in a similar role. A+ and N+ is a minimum requirement, however if you have the relevant experience your application will be considered too. You will be exposed to a wide variety of hardware and software with plenty of growth opportunities within the company - a growth mindset is key and will be rewarded.

• Please note that a criminal check is applicable in the last stage of our recruitment process.

Good luck with your application.