Branch Manager

Fidelity Services Group; Vrystaat; On-site; ZAR 223,200 - 334,800; Full time

Job summary

Fidelity Services Group seeks a security operations manager at the Bethlehem CIT branch in South Africa. The role involves ensuring effective operations, adhering to security requirements, and meeting client needs. Candidates must have a Matric certificate, PSIRA Grade A registration, and at least 5 years of experience in the security industry, alongside proven planning and leadership skills. The position requires regular liaison with management and various administrative duties.

Qualifications

• At least 5 years’ experience in the security industry.
• Working knowledge of ISO 9001:2008 Quality Management and its requirements.
• People management experience.
• Strong planning, leadership, organisational skills.
• Computer literacy on Microsoft Programs.
• Own reliable transport and valid Driver’s License is required.
• Willingness to relocate if necessary.

Responsibilities

• Ensure contractual requirements are met.
• Maintain good relations with the client regarding security services.
• Evaluate service levels and recommend improvements.
• Ensure Security staff maintains required performance.
• Handle necessary administration matters.
• Liaise daily with Executive management.
• Submit weekly/monthly incident and general reports.

Skills

Interpersonal skills

Communication

Customer Focused

Analytical and critical thinking skills

Planning

Leadership

Organisational skills

Education

Matric certificate

PSIRA Grade A registration and accreditation

Tools

Microsoft Programs

Job description

The above position is vacant at Bethlehem CIT branch, reporting to the Regional General Manager.

The overall purpose of this position is to ensure the effective and efficient operations of the Branch and ensuring that all site specific security requirements are adhered to and that the client’s needs are efficiently and professionally met at all times.

Minimum Requirements

• Matric certificate, PSIRA Grade A registration and accreditation.
• At least 5 years’ experience in the security industry.
• Working knowledge of ISO 9001:2008 Quality Management and its requirements.
• People management experience.
• Administration, interpersonal communication and client liaison skills are required.
• Strong planning, leadership, organisational skills as well as good interpersonal and communication skills are essential.
• Computer literacy on Microsoft Programs.
• Own reliable transport and valid Driver’s License is required.
• Living within a reasonable distance from the branch or willing to relocate

Key Performance Areas (not totally inclusive)

• Ensuring that contractual requirements are met as stipulated by the client.
• Maintaining good relations between Fidelity Security Service Group and the Client with regard to security services rendered.
• Constantly evaluating the service levels provided and making recommendations to the client regarding the improvement of services.
• Ensuring that Security staff maintains required performance at all times.
• Dealing with all required administration matters.
• Liaising daily with Executive management on various operational issues.
• Submitting relevant weekly / monthly incident and general reports as required by Senior Management.

Other personality attributes

• Interpersonal skills
• Communication
• Customer Focused
• Analytical and critical thinking skills
• Customer focused
• Team player

Core Competencies

• Planning
• Leadership
• Organisational skills
• Control