Branch Operations Manager

Placements24; Gqeberha; On-site; ZAR 420,000 - 680,000; Full time

Benefits offered by this job

Competitive salary + bonuses

Health insurance

Growth opportunities

Supportive team environment

Job summary

Placements24 is seeking a dedicated Branch Operations Manager to lead the Port Elizabeth branch, overseeing daily operations, customer satisfaction, and team performance in a fast-paced retail or service setting. You will manage staff, optimize processes, control costs, and drive sales and profitability while upholding company standards.

This role requires strong leadership and financial acumen to ensure consistent service quality and branch profitability.

Qualifications

• Bachelor's degree preferred.
• Minimum of 5 years in retail or branch operations management.
• Proven leadership skills managing teams.
• Strong understanding of operational processes, customer service, and financial management.
• Excellent organizational and problem-solving abilities.
• Proficiency in POS systems and standard office software.

Responsibilities

• Manage all aspects of branch operations, ensuring smooth and efficient daily functioning.
• Lead, train, and motivate a team of branch staff to achieve performance targets and customer service excellence.
• Implement and enforce company policies and procedures to ensure compliance and quality standards.
• Oversee inventory management, resource allocation, and operational cost control.
• Drive sales and customer engagement initiatives to enhance branch performance and profitability.
• Address customer inquiries and resolve issues effectively to maintain high satisfaction levels.

Skills

Team leadership

Customer service

Operations management

Financial management

Organizational skills

Problem-solving

POS proficiency

Education

Bachelor's degree in Business Management or related field

Tools

POS systems

Office software

Job description

About the Role

Our client is looking for a dedicated and skilled Branch Operations Manager to lead their operations at the Port Elizabeth branch. This role involves overseeing all day-to-day operations, ensuring efficiency, customer satisfaction, and team performance. You will be responsible for managing staff, optimizing processes, and upholding the company's standards of excellence within a fast-paced retail or service environment, contributing directly to the branch's profitability and success.

Key Responsibilities

• Manage all aspects of branch operations, ensuring smooth and efficient daily functioning.


• Lead, train, and motivate a team of branch staff to achieve performance targets and customer service excellence.


• Implement and enforce company policies and procedures to ensure compliance and quality standards.


• Oversee inventory management, resource allocation, and operational cost control.


• Drive sales and customer engagement initiatives to enhance branch performance and profitability.


• Address customer inquiries and resolve issues effectively to maintain high satisfaction levels.

Requirements

• Bachelor's degree in Business Management or a related field is preferred.


• Minimum of 5 years of experience in retail or branch operations management.


• Proven leadership skills with experience managing teams.


• Strong understanding of operational processes, customer service principles, and financial management.


• Excellent organizational and problem-solving abilities.


• Proficiency in POS systems and standard office software.

Benefits

• Competitive salary with potential for branch performance bonuses.


• Health insurance and other standard employee benefits.


• Opportunities for growth within the organization.


• A supportive team environment focused on customer success.