Branch Operations Manager

Placements24; East London; Hybrid; ZAR 480,000 - 640,000; Full time

Benefits offered by this job

Competitive salary

Medical aid and retirement fund

Career advancement opportunities

Dynamic team environment

Paid annual leave and statutory perks

Job summary

Placements24 is seeking a Branch Operations Manager for the Queenstown branch. The role oversees daily operations, staff leadership, budgeting, and compliance, with a hybrid work model balancing on-site presence and flexible practices.

The candidate should have a Bachelor's degree in a related field and at least 4 years of branch operations or retail management experience, demonstrating strong leadership and financial acumen.

Qualifications

• Bachelor's degree in Business Administration, Management, or related field.
• Minimum of 4 years of branch operations or retail management experience.
• Proven leadership and team management skills.
• Strong understanding of financial management and operational processes.
• Excellent customer service and problem-solving abilities.
• Ability to adapt to a hybrid work environment and manage on-site responsibilities.

Responsibilities

• Manage all daily operational activities of the branch in Queenstown, ensuring smooth and efficient service delivery.
• Lead, train, and motivate branch staff to achieve service excellence and performance targets.
• Oversee branch finances, including budgeting, expense management, and cash handling.
• Ensure compliance with all company policies, procedures, and relevant regulations.
• Implement strategies to enhance customer satisfaction and retention.
• Manage inventory, resources, and facilities to optimize operational effectiveness.

Skills

Leadership

Team management

Financial management

Operations processes

Customer service

Problem solving

Hybrid work

Education

Bachelor's degree in Business Administration

Job description

About the Role

Our client is seeking a skilled Branch Operations Manager to oversee the operational functions of their branch located in Queenstown. This position is crucial for ensuring the efficient and effective delivery of services, managing branch resources, and leading the branch team to achieve business objectives. You will be responsible for daily operations, customer service standards, and regulatory compliance. The ideal candidate will have strong leadership capabilities and a keen understanding of branch-level operations, working within a hybrid model that supports both physical presence and flexible work practices.

Key Responsibilities

• Manage all daily operational activities of the branch in Queenstown, ensuring smooth and efficient service delivery.
• Lead, train, and motivate branch staff to achieve service excellence and performance targets.
• Oversee branch finances, including budgeting, expense management, and cash handling.
• Ensure compliance with all company policies, procedures, and relevant regulations.
• Implement strategies to enhance customer satisfaction and retention.
• Manage inventory, resources, and facilities to optimize operational effectiveness.

Requirements

• Bachelor's degree in Business Administration, Management, or a related field.
• Minimum of 4 years of experience in branch operations or retail management.
• Proven leadership and team management skills.
• Strong understanding of financial management and operational processes.
• Excellent customer service and problem-solving abilities.
• Ability to adapt to a hybrid work environment and manage on-site responsibilities effectively.

Benefits

• Competitive salary and branch performance bonuses.
• Comprehensive medical aid and retirement fund contributions.
• Opportunities for career advancement within the organization.
• A dynamic and supportive team environment.
• Paid annual leave and other statutory benefits.