Branch Manager

Efficiency Staffing Solutions; South Africa; On-site; ZAR 240,000 - 320,000; Full time

Job summary

Efficiency Staffing Solutions (Pty) Ltd in South Africa seeks an experienced Executive & Operational Support professional to manage the CGM''s calendar, travel and meetings, and to prepare reports and minutes. You''ll track regional projects and handle confidential information with discretion.

You will lead branch staff, oversee HR admin, policies, facilities, and internal communications, while engaging clients and partners. A proactive, organised, and resilient manager is essential.

Qualifications

• Matric is compulsory.
• Tertiary qualification in business/administration preferred.
• 3–5 years in a senior administrative or operations role.
• Experience supervising staff and coordinating branch operations.
• Experience supporting senior or executive leadership preferred.
• Experience in multi-site, regional, or fast-paced environments advantageous.
• Valid manual driver''s licence.
• Strong organisational and problem-solving abilities.
• Calm under pressure, adaptable and dependable.
• Relationship-focused with professional communication.
• Driven, disciplined and committed to excellence.

Responsibilities

• Manage the CGM''s calendar, travel, meetings, and priorities.
• Prepare agendas, briefing packs, reports, presentations, and accurate meeting minutes.
• Track follow-ups, deliverables, and key regional projects.
• Handle confidential information with professionalism and discretion.
• Coordinate communication, correspondence, and stakeholder requests on behalf of the CGM.
• Lead, support, and supervise branch staff, promoting a positive, high-performance culture.
• Conduct performance check-ins, coaching, and skills development as required.
• Oversee recruitment coordination, onboarding, scheduling, and HR administration delegated by the CGM.
• Support staff engagement, wellness, and team-building initiatives.
• Ensure efficient day-to-day branch operations, workflows, and service delivery.
• Implement company policies, procedures, and compliance requirements.
• Oversee facilities, equipment, office supplies, and operational readiness.
• Coordinate branch meetings, strategy sessions, and internal communications.
• Act as the first point of contact for internal and external stakeholders.
• Build and maintain relationships with clients, suppliers, partners, and national departments.
• Support community or brand-related initiatives that strengthen regional presence.
• Track and report on branch KPIs, performance metrics, and operational deliverables.
• Support budgeting, expense processing, procurement, reconciliations, and supplier liaison.
• Identify opportunities to improve efficiency, service standards, and operational performance.
• Prepare monthly/quarterly operational and performance reports for the CGM.
• Ensure adherence to organisational, legislative, regulatory, and audit standards.
• Maintain secure and compliant record keeping, documentation, and reporting.
• Support health & safety protocols and incident reporting within the branch.

Skills

Leadership

Communication

Organisational skills

Time management

Confidentiality

Problem solving

Relationship management

Dependable

Client relations

Education

Matric (compulsory)

Bachelors in Business Administration/related

Tools

Microsoft Office

PowerPoint

Job description

Efficiency Staffing Solutions (Pty) Ltd

Registration No. 2022/876857/07

Duties & Responsibilities

Executive & Operational Support

• Manage the CGM's calendar, travel, meetings, and priorities.
• Prepare agendas, briefing packs, reports, presentations, and accurate meeting minutes.
• Track follow-ups, deliverables, and key regional projects.
• Handle confidential information with professionalism and discretion.
• Coordinate communication, correspondence, and stakeholder requests on behalf of the CGM.

Brand Leadership & People Management

• Lead, support, and supervise branch staff, promoting a positive, high-performance culture.
• Conduct performance check-ins, coaching, and skills development as required.
• Oversee recruitment coordination, onboarding, scheduling, and HR administration delegated by the CGM.
• Support staff engagement, wellness, and team-building initiatives.

Brand Operations Management

• Ensure efficient day-to-day branch operations, workflows, and service delivery.
• Implement company policies, procedures, and compliance requirements.
• Oversee facilities, equipment, office supplies, and operational readiness.
• Coordinate branch meetings, strategy sessions, and internal communications.

Customer, Stakeholder & Community Engagement

• Act as the first point of contact for internal and external stakeholders.
• Build and maintain strong relationships with clients, suppliers, partners, and national departments.
• Support community or brand-related initiatives that strengthen regional presence.

Financial, Reporting & Performance Management

• Track and report on branch KPIs, performance metrics, and operational deliverables.
• Support budgeting, expense processing, procurement, reconciliations, and supplier liaison.
• Identify opportunities to improve efficiency, service standards, and operational performance.
• Prepare monthly/quarterly operational and performance reports for the CGM.

Risk, Compliance & Safety

• Ensure adherence to organisational, legislative, regulatory, and audit standards.
• Maintain secure and compliant record keeping, documentation, and reporting.
• Support health & safety protocols and incident reporting within the branch.

Technical Skills

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Strong reporting, documentation, and presentation preparation
• Minute-taking, data tracking, and administrative accuracy
• Familiarity with project management or workflow tools (advantageous)
• Digital filing, document control & information management

Core Competencies

• Strong leadership and interpersonal skills
• Excellent written and verbal communication
• Exceptional organisation, planning & multitasking ability
• Sound judgement, discretion, and confidentiality
• Analytical, proactive, and solutions-driven mindset
• Ability to work independently and manage competing priorities
• Customer-centric, professional, and adaptable

Experience & Qualification

• Matric (compulsory)
• Tertiary qualification in Business Administration, Management, Office Administration, or related field (preferred)
• Minimum 3-5 years in a senior administrative or operations role
• Experience in staff supervision, office leadership, or branch coordination
• Previous support to senior or executive leadership preferred
• Exposure to multi-site, regional, or fast-paced operational environments advantageous
• Valid driver's licence (Manual)
• Natural organiser and operational problem-solver
• Calm under pressure, adaptable, and dependable
• Relationship-focused with professional communication skills
• Driven, disciplined, and committed to excellence

Additional Information

• Only applicants who meet the requirements outlined above will be considered.
• If you do not hear from us within 14 days, please consider your application unsuccessful.