Branch Controller

takealot.com; Komani, Gqeberha; On-site; ZAR 450,000 - 650,000; Full time

Job summary

Takealot Fulfilment Solutions (TFS), a division of Takealot Online (RF) (Pty) Ltd, seeks a Branch Controller to lead the outbound returns facility in Queenstown and Port Elizabeth. You will oversee operations, manage costs, ensure on-time delivery, and drive continuous improvement in safety, quality and efficiency.

You will supervise warehouse staff, implement systems, generate performance data, and collaborate with senior management to deliver exceptional service for customers and partners

Qualifications

• Matters of process, cost control and operational excellence in a warehousing environment.
• Experience leading warehouse teams and ensuring safety and quality standards.

Responsibilities

• Oversee the overall running of the facility and related functions.
• Ensure operations costs align with budget and SLAs.
• Ensure on-time delivery to/from the distribution centre.
• Implement and utilize systems to correctly identify, sort and dispatch products.
• Drive efficient warehousing with timely movement of products.
• Extract data and generate reports for performance tracking.
• Train and supervise staff to execute duties.
• Maintain health and safety standards and cleanliness.

Skills

Warehouse ops

Team supervision

Returns handling

Outbound logistics

System-driven ops

Education

Tertiary qualification in Logistics, Supply Chain, or related field

Tools

Warehouse management systems

Job description

Takealot Fulfilment Solutions (TFS), a division of Takealot Online (RF) (Pty) Ltd, is looking for a highly talented Branch Controller to join our team in Queenstown and Port Elizabeth

Join Our Mission at Takealot Fulfilment Solutions | We Are TFS

Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.

Who We're Looking For:

Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values.

Purpose of the role

To oversee and manage the overall operations of the outbound returns facility, ensuring efficient, accurate, and timely movement of returned goods from the warehouse.To ensure all operational processes related to outbound logistics and returns are executed within budget, incompliance with company standards, and in line withservice level agreements (SLAs). To lead and support the warehouse team in achievingperformance targets, maintaining high standards ofhealth, safety, and cleanliness. To drive continuous improvement, optimise systems andprocedures, and contribute to overall business efficiencyand customer satisfaction.

This position reports to the :Hub Manager

Your responsibilities can include:

• Be responsible for the overall running of the facility and all other secondary roles which flow from this function
• Ensure operations costs are in line with budget
• Ensures the on-time delivery of product to/from the distribution centre
• Responsible for implementation and effective utilization of system(s) which will ensure that all product within the warehouse and/or entering or leaving the warehouse is accurately identified and distributed/delivered timeously
• Ensure efficient warehousing with timeous movement of product.
• Extracts data and generates reports which will assist in performance tracking and decision making.
• Ensure consistent application of Company policies and procedures.
• Trains and supervise employees to carry out the functions under their control.
• Implement and maintain health and safety standards
• Must continually work to promote the orderliness and cleanliness of the work area and other company standards
• Identifies value-creation opportunities for the company in the movement and distribution of the product.
• Works closely with senior management and Human Resources to resolve issues and ensure quality service to our customers.
• Oversee maintenance, repairs, or replacements for machines.
• Perform all other duties as assigned.

Qualifications and Experience:

• Matric
• Tertiary qualification in Logistics, Supply Chain, or a relatedfield – Advantageous
• 4–5 years of experience in logistics, warehouse operations, or outbound distribution.
• Proven experience in supervising or managing warehouse teams.
• Hands-on involvement in returns handling, outbound logistics, and system-driven operations

Attributes required :

• Ability to implement and manage warehouse systems effectively
• Ability to train, supervise, and motivate staff
• Ability to identify and implement process improvements
• Ability to work independently and collaboratively
• Ability to adapt to change and maintain high performance standards

Why Join TFS:

• Purpose-driven impact: Transform lives through logistics innovation
• Advanced technology: Work with cutting-edge systems in a fast-paced environment
• Career growth: Thrive in an agile space that champions continuous improvement

More than just a job, we offer:

A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values.

Takealot Fulfilment Solutions (TFS) is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.