Branch Consultant Alberton

Finbond Mutual Bank; Alberton; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Finbond Mutual Bank in Alberton is seeking a Branch Consultant to deliver sales, promotion, communication and strong administrative support to clients. You will promptly answer calls, record client data, handle complaints and enquiries about payments, and assist with daily cash balancing and reporting.

You will also help reconcile client accounts and maintain accurate records while promoting the bank’s lending products.

Qualifications

• Minimum matric
• Knowledge of financial services industry
• No criminal record
• Clear ITC
• Able to converse in at least two languages spoken in the market
• Willingness to undertake duties beyond the confines of the job

Responsibilities

• Answer and handle incoming calls professionally.
• Record client information accurately in the Delfin system.
• Handle complaints, enquiries, and payments (EFT, Allps, Nupay, etc).
• Assist with checking and capturing Nupay reports and follow up on failed transactions.
• Assist with daily balancing of cash and reporting to Head Office.
• Maintain client accounts and records; update file notes.
• Operate computer systems per procedures and support sales of banking products.

Skills

Empathy

Effective communication

Numeracy

Administrative organization

Multilingual

Calm under pressure

Team collaboration

Education

Matric (Grade 12)

Tools

Delfin (client data system)

Job description

# Branch Consultant AlbertonAlbertonCloses 02 October 2026Posted todayMain purpose of this jobTo provide a sales, promotion, communication and administrative service to clients with clearercommunication and effective administration; to the extent necessary for the organisation to achieveits objectives.Critical outcomes• Prompt and professional answering and handling of incoming telephone calls inaccordance with laid down company standards.• Accurate recording of client information on company’s computer system(Delfin)• Prompt and effective handling of any complaints received from clients, otherbranches and Head Office.• Prompt and effective handling of any enquiries regarding payments (eft,Allps,Nupay,etc)• Assisting with checking and capturing of Nupay reports and follow up on failedtransactions• Assisting with minimizing of Bad Debt• Daily Balancing of Cash Box• Assisting with accurate completion of Daily, Monthly and other reports requiredfrom Head Office• Assisting with reconciliation of all Client accounts ( updating file notes regularily)• Accurate maintenance of administration records including the keeping of allinformation required relating to issuing of loans• Proper and accurate operation of company computer systems and processes inaccordance with procedures laid down by the company from time to time• Marketing and Product SalesSkills, Knowledge and Attitude requirementsThe incumbent should be able to demonstrate:• Empathy and patience with clients and colleagues• An ability to orally communicate in a clear, respectful, honest, assertive and persuasivemanner• Numeracy and literacy abilities to the level that ensures no mistakes.• A flair for administrative organisation and detail• A positive attitude• A ready knowledge of the company’s products (Type of loans as well as ConsumerFinance)• A ready knowledge of the pricing of each product (Consumer Finance)• An ability to operate a computer and peripherals effectively and at acceptable speeds• Understanding of the need for urgency when dealing with daily and monthly reports,complaints and queries• Accuracy in the maintenance of records and systems• An ability to remain calm and resolve conflict• An ability to converse in at least two languages spoken within the market place• A compliance to all workplace rules and procedures• A willingness to undertake duties beyond the confines of your job.Reporting relationshipThe person will report to the Branch Manager.RequirementsMinimum matricKnowledge of financial services industryNo criminal recordClear ITCCompany: Finbond Mutual BankLocation: AlbertonJob type: Full TimeCategory: Branch ConsultantCareer level: Student (Undergraduate/Graduate)Experience: 1 - 3Posted: 17 September 2026Closing date: 02 October 2026