Branch Advisor: Client Banking & Growth (Rustenburg)

FNB South Africa; Rustenburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

FNB South Africa is recruiting Branch Advisors for the Rustenburg POP to deliver compliant financial advice in a busy branch environment. You will build lasting client relationships, identify banking solutions, and grow customer value while upholding FAIS and TCF standards.

You will join a team focused on client-centric service, process adherence, and continuous development within the FirstRand group. This role offers exposure to diverse customers and career growth opportunities.

Qualifications

• Minimum Qualification: Grade 12/ NQF Level 4
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
• 1–3 years of experience in customer-facing environments, service delivery, or client support within financial services

Responsibilities

• Build and manage long-term client relationships to support retention and growth
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations
• Educate customers to the correct Banking platform aligned with their needs
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times
• Analyze customer data and provide appropriate financial advice and solutions aligned to client financial goals and in accordance with FAIS requirements
• Maintain accurate and complete client records and documentation
• Achieve individual and branch sales and service targets
• Conduct yourself in an ethical manner
• Take accountability for your own performance, personal and career development
• Show empathy to customers
• Stay updated on industry trends and product knowledge
• Manage leads, referrals, and client follow-ups within agreed turnaround times

Skills

Client relationship management

Sales skills

Compliance knowledge

Communication skills

Education

Grade 12 / NQF Level 4

NQF Level 5 Certificate in Banking / related field

Job description

FNB South Africa is recruiting Branch Advisors for the Rustenburg POP to deliver compliant financial advice in a busy branch environment. You will build lasting client relationships, identify banking solutions, and grow customer value while upholding FAIS and TCF standards.

You will join a team focused on client-centric service, process adherence, and continuous development within the FirstRand group. This role offers exposure to diverse customers and career growth opportunities.