Branch Administrator

LabourNet; Rosebank; Hybrid; ZAR 129,000 - 155,000; Full time

Benefits offered by this job

Cell phone

Internet

Laptop

Hybrid work options

Wellness programme

Job summary

Labournet in Johannesburg seeks a Branch Administrator to support the branch and regional manager. You’ll handle reception, scheduling, filing, and client communications, ensuring smooth day-to-day operations.

The role requires a Grade 12, admin experience, and proficiency in Word/Excel. Hybrid work options and a career growth path are offered in a dynamic HR services environment.

Qualifications

• Customer-focused administrative experience preferred.
• Strong MS Office skills; proficient in Word and Excel.
• Experience in a corporate environment is advantageous.
• Basic document management and filing ability.

Responsibilities

• Provide reception duties and screen calls efficiently.
• Coordinate meetings, travel, and on-site events.
• Manage branch files, archiving, and CMS queries.
• Assist with client invoicing, statements, and account queries.
• Support debtors and RM in monthly processes.

Skills

Reception

MS Teams

Organization

Word

Excel

Communication

Filing

Education

Grade 12

Business Communications

Business Administration

Tools

CMS

LaserFiche

Job description

Labournet is a proudly South African company with over 28 years of innovation in Payroll and employee legislation compliance. We are driven by our mission to change the world of work by simplifying compliance, empowering people, and delivering technology-driven solutions. Our people are the key to this mission, and we invest in them to grow, innovate, and make an impact.

Job Description

We currently have an exciting position available for a Branch Administrator, to be based at our branch in Johannesburg to be an integral part of the branch and to provide a full support function to the regional manager, consultants, and all other members of staff, together with all clients in order to ensure that the branch attains its targets.

You are responsible for

Inclusive of, but not limited to:

Reception

• Assist with answering calls professionally and accurately within 3 rings
• All calls are screened and directed to the correct channel via MS Teams
• Detailed messages are taken when the relevant person is not available and distributed via WhatsApp
• Walk-in candidates and clients are professionally greeted and offered refreshments on arrival
• The relevant staff member is advised within 5 minutes of the visitor’s arrival
• Assist with courier collections and deliveries.
• Book all Branch Meetings or any other meetings for all divisions, including social functions or events.
• Management of staff birthday schedules
• Assist with client and matter files filing on a weekly basis
• Assist with tagging of client and matter files on a weekly basis
• Archiving of client and Matter files on a quarterly basis.
• Ordering of branch stationery
• Ordering of branch refreshments, groceries, and water collection on a weekly basis
• Manage the service/ cleaning providers for the office, plants, and office equipment
• Ensure the removal of office black backs on the allocated municipality collection day
• Managing all service providers, which includes quotes, invoicing, and service delivery
• Managing the laptop, 3G, and cellphone arrivals and returning property from consultants
• Updating the CMS and client reallocations for BDC’s and PM’s
• Assist with CMS queries
• Assist or participate in interviews and printing of case studies for candidates
• Ordering of all branch marketing material, i.e., Posters, business cards, etc.
• Archiving of Labour LawMatter files on a quarterly basis.
• Booking of flights and accommodation on the Travel IT system.
• Assist the BM with relevant administration when required
• Monthly printing of meter readings

New Deal management

• Ensure that the new client is loaded on CMS and allocated to the correct consultant, and that client information is correct
• Prepare a welcome letter to new client
• Send out Labournet Operators agreement – new clients
• Loading of ad hoc clients on the CMS.
• Call all clients who are in arrears with one debit order or invoice
• Management of the suspension/cancellation lists that are sent out weekly (Friday)
• Ensure that the age analysis is managed as per the LabourNet Way – provide the BDC’s, PM's and RM with the age % on a monthly basis after the month end.
• Attend weekly meetings (1 per week) with the debtors’ department and RM
• Load Purchase Orders and/on LaserFiche
• Manage credit notes (wrong billings/ invoiced) from consultants
• Assist clients with invoices, statements, and queries on accounts
• Travel and Commission claims are reconciled for the monthly payroll input
• Consolidate the monthly payroll input with RM.

Petty cash management

• Petty Cash/Business Development/Corporate Procurement Card are managed according to the following way:
• Keep receipts and records
• Cash up at month end
• Petty Cash/Business Development/Corporate Procurement Card is reconciled and sent to H/O and RM

Business Development Consultants

• All relevant documentation is timeously prepared for the BDM Reports, e.g., Consultants and Region details, and client details from CMS
• Assist the BDC’s with relevant administration when required
• Assist with bookings of appointments and confirmations for BDC ClientMeetings
• Ensure the contact details and or any information on the CMS applicable to a client is correct and being updated as and when required.

Training Administrative Duties

• Update Training Tracker
• Load purchase orders of payment to Service Providers on Laserfiche
• Collection of training material
• Monthly and Quarterly bulk emails to clients
• Ensure the correct contact details for the client email list.
• Assist the TM with relevant administration when required.

Package & Remuneration:

Salary: R12 750 CTC per month

Benefits:Cell phone, internet, laptop + excellent career growth

Embark on an exciting, rewarding, and challengingcareer move and join Labournet,a market leader in the HR Management Services sector. If you enjoy rendering work that meet/exceedhigh standards andwant to fast-track your career, Labournet is where you want to be!

Qualifications

You'll need a customer-first mindset and the following skills to succeed in this role:

• Grade 12
• Courses in Business Communication or Business Administration
• A minimum of 12 month’s experience in a corporate environment fulfilling an administrative role
• Previous experience in the services/legal industry would be advantageous
• Proficient in Word and Excel

Additional Information

Why Join Labournet?

At Labournet, you’re joining more than a company - you’re becoming part of a platform built to empower people and drive purpose. With over 30 years of innovation in compliance and people solutions, we invest in our employees so they can grow, make a national impact, and help shape the future of work across South Africa.

What We Offer:

• You’ll have access to structured career paths, accredited training, and mentorship across a variety of industries to support your professional growth.
• You’ll be part of a team that drives compliance and transformation across South Africa, giving your work real purpose and impact.
• You’ll benefit from hybrid work options and a culture that supports work-life integration, because we believe wellbeing fuels performance.
• You’ll enjoy competitive salaries, performance incentives, and holistic benefits—including a wellness programme that extends to eight family members or friends.
• You’ll thrive in a collaborative, tech-enabled environment where we value output over hours and encourage innovation at every level.

How We Work?

Gone are the days of rigid office hours and long commutes. Our hybrid working model allows teams to co-create flexible arrangements that support productivity and personal wellbeing. With the right tech and mindset, your office can be anywhere.

Who We Are:

Labournet is a proudly South African company offering integrated solutions in Payroll, Labour Law, Health & Safety, Transformation, and Commercial Compliance. We serve over 6,500 businesses nationwide, helping them stay compliant and competitive.