Box Office & Guest Services Specialist

Live Nation Entertainment; George; On-site; ZAR 352,000 - 418,000; Full time

Job summary

Insomniac, part of Live Nation Entertainment, is seeking a Box Office Attendant to deliver high-level customer service at ticketing windows and resolve issues efficiently. You’ll verify guest information, process transactions, and assist with will call orders in a fast-paced festival setting.

The role requires comfort with computers, strong communication, and the ability to stay upbeat under pressure, including handling large crowds and loud environments during events.

Qualifications

• Sales and customer service experience preferred.
• Must feel comfortable with using a computer.
• Interact professionally with all levels and de-escalate situations.
• Background check and pre-employment drug/alcohol test required.
• Valid driver’s license on file.

Responsibilities

• Assist box office patrons and resolve ticket issues.
• Verify guest information and distribute tickets.
• Process cash and credit card transactions.
• Maintain a clean, organized work area.
• Provide accurate event information and directions.
• Report to Box Office Management.

Skills

Sales experience

Customer service

Computer literacy

Communication skills

De-escalation

Tools

Front Gate POS

Ticketing system training

Job description

Insomniac, part of Live Nation Entertainment, is seeking a Box Office Attendant to deliver high-level customer service at ticketing windows and resolve issues efficiently. You’ll verify guest information, process transactions, and assist with will call orders in a fast-paced festival setting.

The role requires comfort with computers, strong communication, and the ability to stay upbeat under pressure, including handling large crowds and loud environments during events.