Bilingual Incident Response Engineer (Portuguese/English)

Amazon; Cape Town; On-site; ZAR 600,000 - 800,000; Full time

Job summary

Amazon is seeking an Incident Management Engineer who is fluent in Portuguese and English. This role involves proactive engagement in incident detection and response for AWS Enterprise Support customers. You'll need a Bachelor’s degree and significant technical support experience, along with excellent communication skills for executive and senior audiences.

The position requires critical incident management and collaboration across teams to improve customer experiences. Applications from South African citizens are especially welcomed, promoting diversity and inclusion within the workplace.

Qualifications

• 4+ years of technical support experience.
• 3+ years of IT infrastructure or incident management experience.
• 5+ years of experience in data center or network engineering.
• Ability to work in ambiguous environments.

Responsibilities

• Drive resolution of large-scale customer-impacting incidents.
• Provide critical incident response management.
• Monitor and manage communications during high-impact events.
• Create and review standard operating procedures.

Skills

Technical support experience

Communication with executive audiences

Incident management

Critical thinking

Fluent in Portuguese

Education

Bachelor’s degree

Master’s degree in relevant fields

Tools

AWS Associate level certifications

ITIL/Lean processes knowledge

Job description

Amazon is seeking an Incident Management Engineer who is fluent in Portuguese and English. This role involves proactive engagement in incident detection and response for AWS Enterprise Support customers. You'll need a Bachelor’s degree and significant technical support experience, along with excellent communication skills for executive and senior audiences.

The position requires critical incident management and collaboration across teams to improve customer experiences. Applications from South African citizens are especially welcomed, promoting diversity and inclusion within the workplace.