Betting Clerk

Winning Form

Phalaborwa

On-site

ZAR 167,000 - 234,000

Full time

4 days ago

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Job summary

Hollywoodbets is hiring a Betting Clerk to be based in Ba-Phalaborwa, Limpopo. You will handle customer bets, manage cash, payouts, and ensure compliance.

You will deliver high-quality customer service, update betting boards, and maintain branch standards, while adhering to company policies and betting rules.

The role is on-site with opportunities to grow within the Purple Team at Hollywoodbets.

Qualifications

1-2 years in gaming industry advantageous.
Experience with betting operations is a plus.
Proactive and accurate in cash handling.

Responsibilities

Update betting boards in a timely manner.
Manage cash, payouts, and branch transactions.
Deliver excellent customer service and compliance.
Maintain branch appearance and stock control.

Skills

Gaming industry experience

Job description

Ba-Phalaborwa, Limpopo, South Africa (On-site)

Responsibilities

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have amazing opportunities for a Betting Clerk to be based in Ba-Phalaborwa, Limpopo. Do you think you have what it takes to be our newest Purple Star?

The successful candidate will manage the operations of the branch in terms of taking customer bets, increasing stakes, managing cash, doing payouts, customer services and compliance.

With Hollywoodbets You Will:

Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career

A Bonus To Have :

1-2 Years in Gaming Industry advantageous

What You’ll Do For The Brand:

Branch Growth

Ensure betting boards are updated timeously.
Updating of memos, card changes, results and scratchings which occur throughout the day.
Be knowledgeable on all betting rules, odds and pay-outs.
Team members must be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the limit.
Team members are to inform the Team Leaders/ Betting Manager when they are laying large bets that do not require confirmation.
Manage cash within the branch according to defined processes/procedures and minimize risks,Theft/fraud.
Team members are to be alert to emerging attempts to defraud the company.

Cash Management

Team members are to ensure they have the accurate float amounts at the beginning of their shift to ensure that balancing occurs at end of day.
Interim checks must be done within the course of the day with the team leader on duty.
Ensure that all cash shortages are dealt with immediately, shortages less than R250.00, must be paid back into the Hollywood taking on the same day by the team member.
Ensure that all shortages and overs are declared to the team leader on duty and correctly recorded on the recon.

Branch Appearance

Ensure that the branch is always neat and tidy according to Hollywood standards.
Ensure that your work stations is well maintained and in good working condition.
Comply with all procedures to prevent losses to the company, advising your branch /senior team leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line)

Customer Service

Ensure to provide good customer service by being friendly, helpful, polite and courteous at all times.
Pro-actively address customer complaints and ensure that customers are given positive feedback.
Build strong relationships with regular customers.
Create a customer centric culture within the branch and drive the philosophy of “service with a smile” at all times.

Compliance

Compliance and adherence to company's internal control policies.
Compliance to the code of ethics and escape fraudulent activities.
Team member to ensure they are dressed in their correct Hollywood uniform when on duty.
Credit bets are not allowed to be taken by any team member.
Team members on duty are not allowed to take bets wearing Hollywood uniform.
Team members are allowed to take bets as customers when they are off duty and not in their Hollywood uniform.
Team members are not allowed to be behind the terminal counters when off duty.
Team members on duty are not allowed to utilize the Limited pay-out machine.

Values