Team Leader

Hollywoodbets; Phalaborwa; On-site; ZAR 240,000 - 420,000; Full time

Job summary

Hollywoodbets is seeking a Team Leader to join the Purple Team in Ba-Phalaborwa, Limpopo, on-site. You will lead branch operations, drive targets, and ensure compliance with betting and FICA rules. The role demands 12 months in Retail/Gaming or Betting and 1–2 years of leadership.

You will coach staff, manage cash, and maintain security while delivering stellar guest service. Join a fast-paced environment where growth, integrity, and guest focus are valued, and where you will contribute to

Qualifications

• 12 months within the Retail, Gaming or Betting industry.
• 1-2 Years leadership experience - Preferred

Responsibilities

• Branch Growth: Ensure achievement of targets within your areas in accordance with branch budgets.
• Drive business results by educating guests on branch products and keeping betting boards updated.
• Update memos, card changes, results and scratchings throughout the day.
• Be knowledgeable on game rules, odds and pay-outs; know confirmation limits and call BSC before bets over limit.
• Take customer bets where applicable in express branches.
• Cash Administration: Manage cash to minimize risks and educate on FICA compliance.
• Submit daily banking schedules to Branch Manager / Senior Team Leader and adhere to EFT policies.
• Issue correct floats to staff and perform end-of-shift reconciliations.
• Ensure lost ticket claims follow correct processes; record guest details and IDs for post-90-day validation.
• Branch Reporting: Provide daily overviews, manage stock levels, conduct weekly stock takes and notify shortages to Branch Manager and Cash Management.
• Security Management: Monitor branch security during opening/closing and ensure cameras and panic buttons are functional.
• Branch Appearance: Keep branch neat, well-maintained, and compliant with Hollywood standards.
• Compliance: Adhere to internal controls, Gambling Board requirements, and ensure on-site FICA officer presence.
• Communication: Circulate operational communications and keep staff updated on campaigns and information requests.
• People Management: Manage rosters, attendance, and recruitment documentation with leadership guidance.
• Guest Service: Deliver friendly, helpful service; proactively address guest complaints and build relationships with regular guests.
• Values: Promote Hollywood values, be a visible leader, ensure emergency readiness.
• What You’ll Bring To The Team: (see qualifications above).

Skills

Betting Procedures

Betting Types

Guest Orientation

Job description

Ba-Phalaborwa, Limpopo, South Africa (On-site)

Responsibilities

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have an amazing opportunity for a Team Leader to be based inBa-Phalaborwa, Limpopo.Do you think you have what it takes to be our newest Purple Star?

The successful candidate will manage the branch to achieve business objectives in accordance with the Region and Retail Operations Strategy.

With Hollywoodbets You Will:

Innovate and createas part of a like-minded, authentic Team eager to achieve goals.

Embracechallenges and the thrill of working in a vibrant and fast-paced industry.

Growwith our development plans and culture that allows you to further your career.

You Bring

• 12 months within the Retail, Gaming or Betting industry

A Bonus To Have:

• Valid Driver’s License.
• 1-2 Years leadership experience.

What You’ll Do For The Brand::

Branch Growth

• Ensure achievement of targets within your areas in accordance with branch budgets.
• Drive business results by creating an open dialog with your guests to educate them on all your branch products.
• Ensure betting boards are updated timeously.
• Updating of memos, card changes, results and scratchings which occur throughout the day.
• Be knowledgeable on all game rules, odd and pay-outs.
• Team Member must be knowledgeable of confirmation limits and to ensure to call the BSC department before laying a bet over the limit.
• Taking customer bets where applicable. (A requirement in express Branches).

Cash Administration

• Cash management within the branch according to defined processes/procedures and minimize risks, theft/fraud.
• Educate Team Members on all FICA Compliance.
• Ensure daily banking schedules are submitted to the Branch Manager/ Senior Team Leader.
• Ensure adherence to credit card administration &EFT policies where applicable.
• Ensure Team Member are issued with correct floats at the end of their shift.
• Interim checks must be done within the course of the day with team leader on duty.
• Ensure to reconcile by end of shift to the balance which is reflected on the LPM/ Admin /HIS report.
• Recovery process must be managed in line with processes/procedures.
• The correct process must be followed with lost ticket claims.
• Ensure the ticket number is received from the Helpline when processing the claim.
• Record the guest’s details and I.D number to validate payment after 90 days.

Branch Reporting

• Ensure that daily newsflashes provide a high level overview of the operations for the day.
• Manage branch stock control to ensure that there is sufficient supply (although not over/under).
• Ensure that a stock taking is done weekly and account for stock shortages.
• Team Leaders must send an email notifying the Branch Manager/ Senior Team Leader and Cash Management Department of the shortage.

Security Management

• Be aware of your surroundings when opening and closing the branch.
• Ensure all security factors are adhered to when banking is conducted.
• Be aware where all panic buttons are placed within your branch.
• Ensure all camera’s inside and outside the branch are all in working order.
• Manage all security aspects in the branch.
• The cashing up process must be conducted with the branch doors closed with security monitoring the area.

Branch Appearance

• Ensure that the branch is always neat and tidy according to Hollywood standards.
• Ensure that that facilities are well maintained and in good working condition.
• Comply with all procedures to prevent losses to the organisation, advising your branch /senior team leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line).

Compliance

• Compliance and adherence to company's internal control policy.
• Ensure compliance with company, legislative and legal requirements
• More specifically, ensure compliance with Gambling Board requirements.
• Compliance to the code of ethics and elevate fraudulent activities.
• Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.
• Ensure a manager with a license must always be on duty before a shift begins to ensure service is provided to guests.
• Ensure all team members are dressed in their correct Hollywood uniform when on duty.
• Credit bets are not allowed to be taken by any Team Member.
• Team Members on duty are not allow to take personal bets within the Branch.
• Team Members are not allowed to be behind the terminal counters when off duty.
• Team Members on duty are not allowed to utilize the Limited pay-out machine.

Communication

• Ensure all operational communication within the branch is circulated to all Team Members.
• Ensure team members are aware of key business campaigns, business updates and marketing campaigns.
• Ensure that the correct lines of communication is followed at all times and that timeous feedback is provided to support office when information is requested.

People Management

• Manage Team Member rosters/schedules and ensure the branch is adequately staffed taking into account busy periods, events and operational requirements.
• Ensure staff attendance and behaviour is manage with the guidance from Branch Manager/Senior Team Leader.
• Ensure all new take recruitment documentation is submitted timeously to the Human Resources department.

Guest Service

• Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
• Pro-actively address guest complaints and ensure guest feedback is positive.
• Build strong relationships with regular guests.
• Create a guest centric culture within the branch and drive the philosophy of “service with a smile” at all times.

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to the team.
• If the branch has LPMs, responsible for management thereof.
• If the branch has F&B facilities/RD facilities/support office teams/training facilities, ensure a close working relationship with these divisions.
• Work closely with the Branch Manager /Senior Team leader and suggest areas of improvement to ensure that the branch attracts and retains guests.
• Must be available 24/7 in case of emergencies.

What You’ll Bring To The Team:

• Demonstrate a good understanding of betting procedures and betting types.
• Demonstrate good business acumen skills.
• Demonstrate good financial management skills.
• Customer service and orientation experience.
• Must be able to identify, analyse, organise, and solve problems.
• Follows through and delivers results despite obstacles.

Qualifications

• 12 months within the Retail, Gaming or Betting industry.
• 1-2 Years leadership experience - Preferred

Required Skills

• Betting Procedures
• Betting Types
• Guest Orientation

Job Info

• Job Identification 2551
• Job Category Operations
• Posting Date 09/13/2026, 12:55 PM
• Locations 97, Polokwane, Limpopo, 0700, ZA (On-site)
• Apply Before 09/20/2026, 12:55 PM
• Job Schedule Full time
• Roster Yes

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