Betting Clerk

Hollywoodbets; Durban; On-site; ZAR 167,400 - 279,000; Full time

Job summary

Hollywoodbets in Durban is seeking a candidate to manage branch operations, take customer bets, and ensure compliance with internal policies. The successful candidate will be responsible for customer service and cash management, while promoting Hollywood values. A relevant diploma or degree and experience in the gaming industry are preferred. This role requires strong analytical skills, attention to detail, and the ability to work under pressure. The team thrives on innovation and a customer-centric approach.

Qualifications

• 1-2 years’ experience in the gaming industry is a bonus.
• Valid driver’s license preferred.

Responsibilities

• Manage operations of the branch, taking customer bets and handling customer service.
• Ensure compliance with internal policies and procedures.
• Manage cash and minimize risks of theft and fraud.

Skills

Analytical skills

Strong computer skills

Accountability

Attention to detail

Education

Relevant Diploma/Degree

Matric

Job description

Responsibilities

The successful candidate will be responsible for managing the operations of the branch, taking customer bets, increasing stakes, managing cash, doing payouts, providing customer service, and ensuring compliance.

With Hollywoodbets You Will

• Innovate and create as part of a like‑minded, authentic team.
• Embrace challenges and the thrill of working in a vibrant, fast‑paced industry.
• Grow with our development plans and culture.

A Bonus To Have

• Valid driver’s license
• Related Diploma/Degree
• Matric
• 1–2 years’ experience in the gaming industry

What You’ll Do For The Brand

Branch Growth

• Ensure betting boards are updated promptly.
• Update memos, card changes, results, and scratchings throughout the day.
• Be knowledgeable on all betting rules, odds, and pay‑outs.
• Know confirmation limits and call the BSC and Events Office before laying a bet over the limit.
• Notify the Team Leaders or Betting Manager when laying large bets that do not require confirmation.
• Manage sales administration.
• Manage cash within the branch according to defined processes and procedures, minimizing risks, theft, and fraud.
• Be alert to attempts to defraud the company.

Cash Management

• Ensure accurate float amounts at the beginning of each shift so that balancing occurs at the end of the day.
• Perform interim checks within the day with the on‑duty team leader.
• Deal with all cash shortages immediately; shortages less than R250.00 must be paid back into the Hollywood bankroll on the same day.
• Declare all shortages and overs to the on‑duty team leader and record them correctly on the recon.

Branch Appearance

• Maintain the branch in a neat and tidy manner according to Hollywood standards.
• Keep workstations well maintained and in good working condition.
• Comply with all procedures to prevent losses to the company, and promptly advise senior leaders of any problems with terminals or equipment.

Customer Service

• Provide friendly, helpful, polite, and courteous service.
• Pro‑actively address customer complaints and provide positive feedback.
• Build strong relationships with regular customers.
• Create a customer‑centric culture and drive a “service with a smile” philosophy.

Compliance

• Adhere to the company’s internal control policies.
• Follow the code of ethics and report fraudulent activities.
• Dress in the correct Hollywood uniform when on duty.
• Do not take credit bets.
• Do not take bets while wearing the Hollywood uniform while on duty; can bet as a customer when off duty and not in the uniform.
• Do not stand behind terminal counters while off duty.
• Do not use the Limited pay‑out machine while on duty.

Values

• Actively promote the Hollywood values.
• Live the values and lead by example to other team members.

What You’ll Bring To The Team

• Demonstrate good analytical and creative skills.
• Strong computer skills.
• Strong sense of accountability.
• Work under pressure and meet deadlines.
• Excellent attention to detail.
• Plan effectively and efficiently to meet deadlines.