Banker Enterprise

Absa Bank Limited; Brits; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading financial institution in South Africa is seeking a dedicated professional to enhance customer service and achieve financial targets. The role involves providing tailored solutions, driving client acquisition, and ensuring compliance with regulation. Candidates should possess a Higher Diploma in Business or related fields, demonstrate excellent customer service skills, and have a collaborative spirit. This position offers the chance to contribute to the bank's success while increasing operational efficiency.

Qualifications

• Deep understanding of client's working capital cycle.
• Proficient in driving acquisition and cross-sell initiatives.
• Strong adherence to compliance and risk management processes.

Responsibilities

• Provide a superior, seamless customer experience.
• Drive achievement of financial targets.
• Resolve customer service issues within agreed timelines.
• Collaborate with team members to improve processes.

Skills

Customer service

Financial analysis

Compliance knowledge

Collaboration

Education

Higher Diplomas in Business, Commerce, or Management Studies

Job description

Job Summary

Empowering Africa’s tomorrow, together…one story at a timeWith over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African groupJob SummaryProvide superior, seamless customer experience and offering suitable solutions to meet client needs. Utilise technology and leverage the virtual omni-channel environment, to deliver service in an efficient and cost-effective manner. Perform banking duties and oversee the financial activities for business and individual customersJob Description

Job Description

Income Growth and Financial Targets: Ensure a deep understanding of client's working capital cycle and business needs to provide appropriate solutions. Drive achievement of targets as per individual scorecard.

Customer Focus: Proactively drive acquisition and cross-sell initiatives through re-engagement processes. Ensure service and complaints resolution are within acceptable service level agreements.

Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards.

Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

Education

Higher Diplomas: Business, Commerce and Management Studies (Required)

Equal Opportunity and Employment Equity

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised