Azure Escalations Engineer (MSP Cloud & Security)

Cloudbox; Cape Town; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Cloudbox is seeking an experienced Escalation Engineer to join our global IT managed services team in Cape Town. You will lead architectural design and deployment of Azure infrastructure, handle advanced escalations, and drive onboarding projects and cloud migrations.

The role emphasizes security, automation, and service efficiency, with a focus on customer satisfaction and process improvement. MSP experience and Azure expertise are essential.

Qualifications

• 5+ years in multi-faceted IT support roles, MSP experience essential.

Responsibilities

• Assist with architecture, implementation and management of Azure infrastructure.
• Assist with technical escalation of issues from the wider support team.
• Assist with customer onboarding projects and Cloud migrations.
• Manage escalated tickets and requests.
• Keep customers informed on status and progress of tickets.
• Technical security operations, SaaS service and platform management.
• Implement automation and service efficiency measures with scripting and development.
• Aid customer retention and satisfaction.
• Help to improve efficiency, processes, documentation and automation.

Skills

Azure

Azure AD

Intune

PowerShell

SCCM

Office 365

DNS

Security best practices

Education

Microsoft Certifications (Azure)

Tools

SCCM

RMM tools

Azure DevOps

Job description

Cloudbox is seeking an experienced Escalation Engineer to join our global IT managed services team in Cape Town. You will lead architectural design and deployment of Azure infrastructure, handle advanced escalations, and drive onboarding projects and cloud migrations.

The role emphasizes security, automation, and service efficiency, with a focus on customer satisfaction and process improvement. MSP experience and Azure expertise are essential.