AV Field Service Technician (Technical)

AtripleA recruitment & temps; South Africa; On-site; ZAR 167,400 - 279,000; Full time

Benefits offered by this job

3G and cellphone allowance

Travel reimbursement

Job summary

A leading recruitment firm is seeking an AV Field Service Technician in South Africa. This role involves providing remote support and attending client site visits to resolve issues, ensuring compliance with service agreements. Candidates should have a Senior Certificate, with 2-4 years of experience in audio visual systems and strong communication skills. Knowledge of AMX, Crestron, and Clear One is a plus. The position requires a valid Driver's license and the ability to work under pressure.

Qualifications

• A minimum of 2-4 years of experience in audio visual settings.
• Strong knowledge of Audio Visual systems is required.
• Valid Driver's license is a must.

Responsibilities

• Respond to and resolve client calls logged.
• Provide remote support and schedule site visits.
• Conduct preventative maintenance and compile reports.
• Perform installations when field service work is not required.

Skills

Audio Visual systems knowledge

Good communication skills

Time management

Problem-solving

Education

Senior Certificate

Tools

AMX qualifications

Crestron qualifications

Clear One qualifications

Job description

Benefits

3G and cellphone allowance, travelled reimbursed (Excellent benefits)

AA candidates (Male and Female)

The AV Field Service Technician is responsible to attend to all calls logged by clients, by providing remote / telephonic support. The AV Field Service Technician must also conduct site visits and resolve any issues that arise as part of the client's Service Level Agreement.

Key Responsibilities

• Responding to calls logged by clients
• Providing remote/telephonic support
• Scheduling site visits within a client's Service Level Agreement Mean-Time-To-Respond time
• Resolving an issue within a client's Service Level Agreement Mean-Time-To-Repair time
• Understanding each client's Service Level Agreement contract and adhering to the required service
• Scheduling and completing preventative maintenance. This includes compiling full maintenance reports after work is completed
• Advanced fault-finding
• Comprehensive knowledge of wiring, cable termination and best practice standards
• Video Conferencing and Audio Visual Equipment Configuration
• Preparing properly before attending to a site
• Liaising with suppliers and senior staff to resolve issues
• Doing installations when no Field Service work is required
• Being available to work overtime when required
• Being available to travel for work when required
• Being on stand-by when required
• Completing training when not attending to a client

Qualifications Required

• Senior Certificate Essential
• A minimum of 2-4 year's audio visual experience
• Strong knowledge of Audio Visual systems
• AMX, Crestron and Clear One qualifications a strong advantage
• Must have valid Driver's license

Competencies

• Good communication skills
• Proof of technical skills
• Able to handle immense pressure
• Good time management essentialGood planning skills
• Strong attention to detail is essential
• Good in negotiating and persuading
• Strong interpersonal skills (with clients, suppliers and team members), good relationship building characteristics
• Deadline driven
• Accurate and attention to detail
• Able to multi-task
• Organized
• Honest and reliable
• Analytical
• Punctual
• Solutions Driven