Automation Support Specialist

Indsafri; South Africa; On-site; ZAR 360,000 - 540,000; Full time

Job summary

Indsafri is seeking an experienced Automation Support Specialist to join our enterprise automation team. The role focuses on ensuring seamless operation, value delivery, and strategic alignment of automation solutions, including bots, workflows, and scripts.

You will provide proactive and reactive support, manage the lifecycle of automation solutions, and collaborate with business and technical teams to meet governance standards and drive efficiencies.

Responsibilities

• Provide proactive support, including monitoring, maintenance, and issue prevention for automation solutions.
• Offer reactive support by troubleshooting and resolving problems with automation solutions.
• Manage automation solutions throughout their lifecycle: setup, deployment, upgrades, ongoing support, and retirement.
• Ensure the reliability and sustained operation of automation tools and processes.
• Monitor performance and ensure automation solutions deliver their intended business value e.g., cost savings, efficiency gains.
• Collaborate with business and technical teams to align automations with the bank's enterprise automation strategy, standards, and governance.
• Identify opportunities for enhancement and recommend improvements for existing automations.
• Document processes, fixes, and best practices to facilitate knowledge sharing.
• Ensure understanding of the operational requirement of the automation solutions at design stage.
• Initiate all required applications for the procurement and/or allocation of hardware software functionality including licenses procurement.
• Remain updated regarding any changes to operational requirements during the development process.

Job description

We are seeking an experienced Automation Support Specialist to join our enterprise automation team. This role is critical in ensuring the seamless operation, value delivery, and strategic alignment of our automation solutions, including bots, workflows, and scripts.

Key Responsibilities

• Provide proactive support, including monitoring, maintenance, and issue prevention for automation solutions.
• Offer reactive support by troubleshooting and resolving problems with automation solutions.
• Manage automation solutions throughout their lifecycle: setup, deployment, upgrades, ongoing support, and retirement.
• Ensure the reliability and sustained operation of automation tools and processes.
• Monitor performance and ensure automation solutions deliver their intended business value e.g., cost savings, efficiency gains.
• Collaborate with business and technical teams to align automations with the bank's enterprise automation strategy, standards, and governance.
• Identify opportunities for enhancement and recommend improvements for existing automations.
• Document processes, fixes, and best practices to facilitate knowledge sharing.
• Ensure understanding of the operational requirement of the automation solutions at design stage.
• Initiate all required applications for the procurement and/or allocation of hardware software functionality including licenses procurement.
• Remain updated regarding any changes to operational requirements during the development process.
• Initiate and faciliti…