Associate, Quality Management Systems Advocate

Schneider Electric; Midrand; On-site; ZAR 350,000 - 520,000; Full time

Benefits offered by this job

Flexible work options

Professional development opportunities

Job summary

Schneider Electric in South Africa is seeking a QMS Advocate to support and drive the Quality Management System across the business. You will work with operations to embed quality, ensure compliance, and promote a culture of continuous improvement and customer-centric excellence.

You will monitor quality performance, assist audits, maintain documentation, and provide analyses to improve customer experience and operational efficiency.

Qualifications

• Quality Management Systems (QMS).
• Quality assurance and compliance methodologies.
• Audit and governance practices.
• Customer satisfaction and customer experience principles.
• Process documentation and document control.
• Microsoft Oice Suite (Excel, PowerPoint, Word)
• Quality monitoring and compliance assessment.
• Data analysis and reporting.
• Process mapping and documentation.
• Problem solving and root cause analysis.
• Risk identification and mitigation.
• Analytical thinking.
• Effective communication.
• Firm and assertive
• Planning and organizing.
• Accountability and ownership.
• Collaboration and teamwork.

Responsibilities

• Support the maintenance of the QMS framework, processes, policies, and procedures.
• Ensure quality documentation is reviewed, updated, and maintained in accordance with document control standards.
• Assist in monitoring adherence to established quality standards and operational guidelines.
• Promote awareness and understanding of QMS requirements across the organization.
• Conduct routine quality and compliance reviews.
• Support internal and external audit activities.
• Assist with tracking audit findings, risks, non-conformances, and corrective action plans.
• Monitor action closure and escalation of overdue items.
• Identify opportunities for process optimization and service improvement.
• Participate in root cause analyses and problem-solving initiatives.
• Support implementation and monitoring of corrective and preventive actions (CAPA).
• Assist in driving a culture of operational excellence and quality ownership.
• Compile and maintain quality reports, dashboards, and performance trackers.
• Analyse quality trends and identify recurring issues.
• Provide insights and recommendations to improve customer experience and operational performance.
• Maintain accurate records of audits, reviews, and quality interventions.
• Partner with business stakeholders to ensure compliance with quality standards.
• Support quality awareness and training initiatives.
• Respond to quality-related queries and provide guidance where required.
• Participate in quality governance meetings and reviews.

Skills

QMS

Quality assurance

Audit

Customer experience

Document control

Data analysis

Process mapping

Root cause analysis

Risk mitigation

Communication

Planning

Ownership

Collaboration

Teamwork

Tools

Microsoft Oice Suite

Job description

The QMS Advocate is responsible for supporting the implementation, maintenance, monitoring, and continuous improvement of the Quality Management System (QMS). The role promotes compliance with quality standards, governance requirements, and operational processes while fostering a culture of continuous improvement and customer-centric excellence.

The incumbent works closely with operational teams to ensure quality requirements are understood, embedded, and consistently applied across the business.

What will you do?

• Support the maintenance of the QMS framework, processes, policies, and procedures.
• Ensure quality documentation is reviewed, updated, and maintained in accordance with document control standards.
• Assist in monitoring adherence to established quality standards and operational guidelines.
• Promote awareness and understanding of QMS requirements across the organization.

Compliance and Audit Support

• Conduct routine quality and compliance reviews.
• Support internal and external audit activities.
• Assist with tracking audit findings, risks, non-conformances, and corrective action plans.
• Monitor action closure and escalation of overdue items.
• Identify opportunities for process optimization and service improvement.
• Participate in root cause analyses and problem-solving initiatives.
• Support implementation and monitoring of corrective and preventive actions (CAPA).
• Assist in driving a culture of operational excellence and quality ownership.

Reporting and Analysis

• Compile and maintain quality reports, dashboards, and performance trackers.
• Analyse quality trends and identify recurring issues.
• Provide insights and recommendations to improve customer experience and operational performance.
• Maintain accurate records of audits, reviews, and quality interventions.

Stakeholder Engagement

• Partner with business stakeholders to ensure compliance with quality standards.
• Support quality awareness and training initiatives.
• Respond to quality-related queries and provide guidance where required.
• Participate in quality governance meetings and reviews.

What are the key skills we are looking for?

Knowledge Requirements:

• Quality Management Systems (QMS).
• Quality assurance and compliance methodologies.
• Audit and governance practices.
• Customer satisfaction and customer experience principles.
• Process documentation and document control.
• Microsoft Oice Suite (Excel, PowerPoint, Word)
• Quality monitoring and compliance assessment.
• Data analysis and reporting.
• Process mapping and documentation.
• Problem solving and root cause analysis.
• Risk identification and mitigation.
• Analytical thinking.
• Effective communication.
• Firm and assertive
• Planning and organizing.
• Accountability and ownership.
• Collaboration and teamwork.

Qualifications:

• 3 to 5 years of experience in:
• Quality Management
• Quality Assurance
• Compliance Monitoring
• Customer Service Operations
• Process Improvement
• Experience supporting quality audits and compliance reviews.
• Exposure to ISO 9001 or similar quality management frameworks.

What's in it for me?

• High-impact role with visibility across the organization and leadership
• Professional development opportunities in auditing, compliance, and quality excellence
• Collaborative, supportive culture that values your ideas and invests in your growth
• Flexible work options designed to support your well-being