Associate Customer Value Manager - Drive Adoption

Mimecast Limited; Johannesburg; On-site; ZAR 384,000 - 576,000; Full time

Job summary

Mimecast Limited is seeking an Associate Customer Value Manager to drive adoption and value for a high-volume SMB portfolio. You will translate Mimecast capabilities into customer-specific outcomes, build trusted relationships, and act as the voice of the customer to shape roadmaps.

You will monitor usage, identify gaps, and lead value reviews while delivering enablement and education at scale. Strong data literacy and security knowledge are essential for success.

Qualifications

• Relevant experience in a customer-facing role — customer success, customer value, technical support, account management, professional services or similar.
• Technical aptitude and genuine curiosity: either existing familiarity with security or SaaS technology, or a strong willingness and ability to learn it quickly.
• A working knowledge of the Mimecast platform and the customer’s wider security and IT environment, or the ability to build it quickly.
• Comfort working with data — interpreting usage and health metrics and turning them into clear actions and recommendations.
• Excellent written and verbal communication, with the ability to explain complex ideas simply and to influence a range of stakeholders.
• Strong organisation and time management, with the ability to prioritise across a portfolio and re-prioritise as urgency shifts.
• Working knowledge of MS Office and common business tools.

Responsibilities

• Drive value through adoption by helping customers adopt and fully utilise Mimecast products to translate capability into protection and measurable outcomes.
• Monitor product adoption and usage health across customers; proactively identify gaps, under-utilised capabilities and at-risk behaviour, and act early.
• Lead structured value reviews that assess progress against each customer’s goals, evidence the outcomes achieved, and agree the next steps to deepen value.
• Translate Mimecast’s capabilities into customer-specific use cases, connecting features to the customer’s security priorities and business objectives.
• Be a customer-centric, trusted advisor by building direct relationships and channelling feedback to Product and Engineering.
• Deliver enablement and education — onboarding guidance, best-practice sessions, webinars and one-to-many programmes — at scale.
• Apply technical aptitude to guide configuration best practice and feature enablement; escalate cleanly when needed.

Skills

Customer-centric

Analytical thinking

Excellent communication

Time management

Tools

Salesforce

Gainsight

Job description

Mimecast Limited is seeking an Associate Customer Value Manager to drive adoption and value for a high-volume SMB portfolio. You will translate Mimecast capabilities into customer-specific outcomes, build trusted relationships, and act as the voice of the customer to shape roadmaps.

You will monitor usage, identify gaps, and lead value reviews while delivering enablement and education at scale. Strong data literacy and security knowledge are essential for success.