Associate Business Analyst-9

NTT DATA, Inc.; Johannesburg; Hybrid; ZAR 250,000 - 360,000; Full time

Job summary

NTT DATA is seeking an Associate Business Analyst in Johannesburg to learn the skills to work with internal and external clients, determine requirements and define solutions to address business, process and systems problems. Under supervision, you will act as a liaison among stakeholders to understand the organisation and recommend solutions that help achieve goals.

You will support analysis, transformation and delivery of projects, apply best practice methodologies, document requirements, test

Qualifications

• Bachelor’s degree in Business or Information Technology or a related field.
• Project management certification would be advantageous.
• Professional in Business Analysis certification is preferred.
• IIBA Membership required.
• Relevant technology certification(s) such as ITIL.

Responsibilities

• Acts as a bridge between business problems and technology solutions.
• Supports analysis, transformation and delivery of business projects.
• Determines business requirements and defines solutions to address business, process, information and system problems.

Skills

Business analysis basics

Client service orientation

Communication skills

Documentation skills

Analytical thinking

Project management basics

Education

Bachelor’s degree in Business or Information Technology

Project management certification

Professional in Business Analysis certification

IIBA Membership

ITIL certification

Tools

Microsoft Office

ServiceNow

Siebel

Remedy

SAP

EMS

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Associate Business Analyst role is an entry level subject matter expert, responsible for learning the skills to work with internal and external clients to determine requirements and to define solutions to address business, process and systems problems, and improvements in the organization. Working under general supervision, this role acts as a liaison among stakeholders in order to understand the structure, policies, and operations of an organisation, and to recommend solutions that enable the organisation to achieve its goals.

Key responsibilities

• Acts as a bridge between the business problems and the technology solutions.
• Supports the analysis, transformation and ultimately works towards resolving business problems with the help of technology.
• Works with internal clients and applies best practice methodologies to determine business requirements and to define solutions to address business, process, information and system problems, improvements or change.
• Delivers business projects in line with sponsor requirements and enterprise architecture.
• Proactive development and deployment of enhanced services and platforms, covering all the functional aspects from service/product definition through to build and deployment.
• Ensures the identification and documentation of operational gaps including user guides, templates, test cases and related user training.
• Assists with the resolution of issues pertaining to the service.
• Adheres to and follow the relevant development and support processes.
• Communicates and escalates if any issues arise or deliverables cannot be met and request assistance to ensure closure of issues.
• Takes responsibility for delivery of project elements under relevant guidance and supervision.
• Performs any other related task as required.

To thrive in this role, you need to have

• Some understanding of business practices and processes.
• Team player who displays good client service orientation with well-developed administrative and organization skills.
• Some expertise in specific systems, processes and technologies that they will be required to analyze.
• Meticulous attention to detail whilst working under pressure.
• Good verbal and written communication skills.
• Ability to listen empathetically.
• Ability to build rapport and engage effectively with a variety of stakeholders.
• Some knowledge of project management methodology.
• Developing analytical skills with the ability to convert business requirements into operational deliverables (functional requirements) to meet business objectives.
• Good documentation skills, in particular, functional requirements, test cases, system user documentation, processes and procedures and presentations.
• Working knowledge of Microsoft Exchange, Word, Excel Project, PowerPoint and Visio.
• Some understanding of systems generally used in a services organization, for example, ServiceNow, Siebel, Remedy, SAP, EMS would be advantageous.

Academic qualifications and certifications

• Bachelor’s degree or equivalent in Business or Information Technology or a related field.
• Project management certification would be advantageous.
• Professional in Business Analysis certification is preferred.
• IIBA Membership required.
• Relevant technology certification(s) required, such as ITIL.

Required experience

• Basic experience as a Business Analyst gained within a technology services environment.
• Basic experience as a system administrator or developer would be advantageous.
• Basic experience in and with all operational aspects of a Services business, preferably with a Systems Integrator.
• Basic experience in the business requirement gathering, use case definition, process mapping and implementing new services and systems

Workplace type

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an @nttdata.com email address. If you suspect any fraudulent activity, contact us.