Assistant Store Manager - Clicks West Gate Mall

Clicks Group Limited; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

A leading retail company in Cape Town is seeking an Assistant Store Manager to support the Store Manager in driving sales and ensuring exceptional customer service. The ideal candidate will have a minimum of 2 years of experience in retail/FMCG operations and a Grade 12 qualification. An understanding of financial management and customer service excellence is essential for this role. This position offers competitive remuneration and a chance to lead a dedicated team.

Qualifications

• Minimum 2 years’ experience in an assistant store management role.
• Understanding of merchandising and promotions principles.
• Knowledge of stock, cost, risk and compliance management procedures.
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Responsibilities

• Support the Store Manager in operational store management.
• Maximize sales through promotional execution and customer service.
• Ensure in-store visual merchandising meets brand standards.
• Lead in-store visual merchandising to align with brand image and promotions.
• Motivate and direct staff to meet targets and manage when the Store Manager is absent.
• Assist with daily staff scheduling in line with labour policy and staffing models.
• Deliver exceptional customer service initiatives and drive club card participation.
• Complete weekly time and attendance and maintain employee records for HR.

Skills

Financial management principles

Retail/FMCG background

Customer service excellence

Planning and organising skills

Strong customer orientation

Problem-solving skills

Planning & organising

Problem solving

Team leadership

Communication

Education

Grade 12

Degree in Relevant Retail/Business Management

Job description

Assistant Store Manager - Clicks West Gate Mall

Listing reference: click_022233

Listing status: Under Review

Apply by: 26 October 2025

Position summary

Industry: Wholesale & Retail Trade

Job category: FMCG, Retail, Wholesale and Supply Chain

Location: Cape Town

Contract: Permanent

Remuneration: Market Related

EE position: No

About our company

Clicks Group

Introduction

Are you passionate about retail and service excellence? Are you confident to drive sales and build customer loyalty in order to ensure a competitive advantage for the brand? An exciting and challenging opportunity has become available for an Assistant Store Manager. The successful individual will report to the Store Manager.

Job Purpose:

• To support the Store Manager in ensuring the efficient operation of the store and service excellence by driving sales and building customer loyalty in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.

Job Objectives:

• To ensure the achievement of the stores financial performance by driving and maximising sales through the execution of promotional activities and driving cross‑selling, up‑selling initiatives and superior customer service across the store team.
• To efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
• To successfully execute in‑store visual merchandising, ensuring the in‑store presentation and promotional standards are met and that the appearance of the store is in line with the brand image.
• To support the Store Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the store manager.
• To assist the Store Manager in maintaining the work schedule on a daily basis in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
• To execute customer service initiatives in store that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To attend to all administrative responsibilities in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

Education and Experience Requirements:

• Essential: Grade 12 (Maths 50% and English 50%)
• Desirable: Degree in Relevant Retail/Business Management
• Minimum 2 years’ experience in an assistant store management role within a retail/FMCG store operations environment or successful completion of the Clicks Trainee Store Management Programme
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Job Knowledge and Skills Required:

• Understanding and application of financial management principles
• Retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of customer service excellence
• Knowledge of labour legislation and IR practices
• Knowledge of people management
• Knowledge of competency based interviewing
• Results and target driven
• Planning and organising skills
• Problem‑solving skills
• Strong customer orientation
• Following instructions and procedures
• Delivering Results and Meeting Customer Expectations
• Working with people
• Analysing
• Leading and Supervising
• Entrepreneurial and Commercial Thinking
• Coping with Pressures and Setbacks

Kindly note only applicants who meet the minimum requirements will be contacted.

We are committed to the principles of Employment Equity.