Assistant Store Manager- Tshilamba

Clicks Group Limited; Thohoyandou; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Clicks Group Limited is seeking an Assistant Store Manager for a busy retail store in South Africa. The role reports to the Store Manager and focuses on sales growth, customer service, and brand standards.

You will help manage daily store operations, staff performance, and scheduling while delivering an excellent customer experience and loyalty programs. The position demands a minimum Grade 12 and relevant retail experience.

Qualifications

• Essential: Grade 12 (Maths 50% and English 50%)
• Desirable: Degree in Relevant Retail/Business Management
• Minimum 2 years’ experience in an assistant store management role in retail/FMCG
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Responsibilities

• Drive sales and customer loyalty to meet sales, profit and compliance targets.
• Execute all store operations including expenses, stock, shrinkage, housekeeping and admin.
• In-store visual merchandising to meet brand standards and appearance.
• Motivate and direct staff and cover when Store Manager is absent.
• Manage daily staff scheduling in line with labour policy.
• Lead customer service initiatives to enhance the store experience and loyalty.
• Attend admin tasks including weekly time & attendance and HR records.
• Support the group vision to be the customer’s first choice health and beauty retailer.

Skills

Retail

Customer service

Planning & organising

Leading & supervising

People management

Analysing

Problem solving

Delivering results

Education

Grade 12

Degree in Retail/Business Management

Job description

Are you passionate about retail and service excellence? Are you confident to drive sales and build customer loyalty in order to ensure a competitive advantage for the brand? An exciting and challenging opportunity has become available for an Assistant Store Manager. The successful individual will report to the Store Manager.

Job Purpose:

• To support the Store Manager in ensuring the efficient operation of the store and service excellence by driving sales and building customer loyalty in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.

Job Objectives:

• To ensure the achievement of the stores financial performance by driving and maximising sales through the execution of promotional activities and driving cross-selling, up-selling initiatives and superior customer service across the store team.
• To efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
• To successfully execute in-store visual merchandising, ensuring the in-store presentation and promotional standards are met and that the appearance of the store is in line with the brand image.
• To support the Store Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the store manager.
• To assist the Store Manager in maintaining the work schedule on a daily basis in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
• To execute customer service initiatives in store that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To attend to all administrative responsibilities in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

Education and Experience Requirements:

• Essential: Grade 12 (Maths 50% and English 50%)
• Desirable: Degree in Relevant Retail/Business Management
• Minimum 2 years’ experience in an assistant store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Job Knowledge and Skills Required:

• Understanding and application of financial management principles
• Retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of customer service excellence
• Knowledge of labour legislation and IR practices
• Knowledge of people management
• Knowledge of competency based interviewing
• Results and target driven
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Following instructions and procedures
• Planning and Organising
• Delivering Results and Meeting Customer Expectations
• Working with people
• Analysing
• Leading and Supervising
• Entrepreneurial and Commercial Thinking
• Coping with Pressures and Setbacks

Kindly note only applicants who meet the minimum requirements will be contacted.​

We are committed to the principles of Employment Equity.