Assistant Store Manager (Durban)

AtripleA recruitment & temps; Durban; On-site; ZAR 90,000 - 130,000; Full time

Job summary

A customer service company in Durban is seeking a dedicated individual to provide excellent customer service while efficiently managing store operations. Responsibilities include maintaining a clean and organized store, handling transactions, and assisting customers with product inquiries. This role requires a target-driven approach to meet sales goals, along with adherence to health and safety practices. Join our team and contribute to a thriving retail environment.

Qualifications

• Experience in retail or customer service is preferred.
• Ability to meet weekly or monthly sales targets.
• Comfort with handling cash and card transactions.
• Good product knowledge and ability to advise customers.

Responsibilities

• Participate in the day-to-day running of the store.
• Ensure the store and displays are clean and tidy at all times.
• Operating the till and accurately handling cash/ card transactions under Manager's supervision.
• Operate till and process cash/card transactions under supervision.
• Help minimize stock loss and keep accurate stock checks.
• Provide friendly customer service and locate merchandise for customers.
• Open and close the store and follow health and safety practices.

Skills

Customer service

Stock management

Cash handling

Sales targets

Product knowledge

POS System

Tools

POS System

Job description

Job Purpose

Providing excellent customer service to clients, perform all activities associated with selling, stocking and ordering merchandise. The incumbent is target driven in order to reach maximum sales.

Key Responsibilities

Shop / Store Maintenance

• Participate in the day-to-day running of the store.
• Ensure the store and displays are clean and tidy at all times.
• Receiving deliveries, unpacking and re-shelving or storing stock on manager's instruction.
• Replenishing shelves.
• Assist with regular stock checks and stock takes.
• Assist in changing displays of shop stock.
• Being vigilant at all times and help minimize stock loss.

Sales / Transactions

• Operating the till and accurately handling cash/ card transactions under Manager's supervision or instruction.
• Assist with cashing up procedures.
• Meeting sales targets on a weekly/ monthly basis

Customer Service

• Assisting customers with locating merchandise, offering advice, answering queries or concerns.
• Keeping up to date with product knowledge.
• Informing the public of any sales or new stock.
• Constantly update customer base.

General

• Opening and Closing of the Store.
• Refer any issues regarding customer care to the Store Manager.
• Housekeeping.
• Adhere to Health and Safety practices/ codes.
• Adhere to Company policies and procedures.
• Any adhoc duties as required from time to time.