Assistant Property Manager

Office Beacon LLC; Johannesburg; On-site; ZAR 134,000 - 201,000; Full time

Job summary

Office Beacon LLC is seeking a meticulous Property Management Assistant to support daily operations, including tenant communications, rent reminders, lease tracking, and maintenance coordination. You will coordinate vendors, log requests, and produce weekly property updates while delivering strong customer service and staying tech-enabled.

The role requires excellent English, detail orientation, and independence, with proficiency in Google Workspace, Sheets/Excel, and CRM tools.

Qualifications

• Experience in customer service or administrative roles.
• Excellent written and spoken English.
• Strong computer and tech skills.
• Highly organized, reliable, and detail-oriented.
• Excellent communication and follow-up abilities.
• Experience managing tenants, customers, or vendors.
• Proficiency with Google Workspace and Sheets/Excel.
• Familiar with CRM and task-management tools.
• Ability to work independently and professionally.

Responsibilities

• Tenant communication via email/texts, send rent reminders and follow-ups.
• Maintenance request logging, vendor coordination, and tracking.
• Vendor management and on-time completion monitoring.
• Rent and lease tracking including expirations and renewals.
• Prepare weekly tenant and property updates.
• Maintain professional customer service and confirm satisfaction after maintenance.

Skills

Customer service

Administrative support

English proficiency

Communication

Organization

Follow-up

Tenant management

Tech-savvy

Tools

Google Workspace

Google Sheets/Excel

Google Forms

Google Voice/OpenPhone

Trello

Asana

Slack

CRM familiarity

Job description

Description

Office Beacon is looking for a highly organized and reliable Property Management Assistant to support our day-to-day property management operations. This role will involve tenant communication, rent reminders and follow-ups, leasing and renewal tracking, maintenance request coordination, vendor follow-ups, and weekly reporting. The ideal candidate should have excellent written and spoken English, strong customer service skills, be detail-oriented and tech-savvy, and be comfortable using tools such as Google Workspace, Google Voice/OpenPhone, Trello, Asana, Slack, Google Forms, and Excel. Experience with property management platforms or CRMs such as AppFolio, Yardi, Zoho, or Avail is a plus.

Description

Office Beacon is looking for a highly organized and reliable Property Management Assistant to support our day-to-day property management operations. This role will involve tenant communication, rent reminders and follow-ups, leasing and renewal tracking, maintenance request coordination, vendor follow-ups, and weekly reporting. The ideal candidate should have excellent written and spoken English, strong customer service skills, be detail-oriented and tech-savvy, and be comfortable using tools such as Google Workspace, Google Voice/OpenPhone, Trello, Asana, Slack, Google Forms, and Excel. Experience with property management platforms or CRMs such as AppFolio, Yardi, Zoho, or Avail is a plus.

Requirements

• Customer service or administrative experience
• Excellent written and spoken English
• Strong computer and tech skills
• Highly organized, reliable, and detail-oriented
• Excellent communication and follow-up skills
• Experience managing tenants, customers, or vendors
• Proficiency in Google Workspace and Google Sheets/Excel
• Familiarity with CRM and task-management tools
• Ability to work independently and professionally

Responsibilities

• Tenant Communication: Respond to tenant emails/texts, answer common questions, send rent reminders, and escalat ... urgent issues.
• Maintenance Coordination: Receive and log maintenance requests, assign vendors, track repairs, and follow up until completion.
• Vendor Management: Coordinate vendor schedules and ensure maintenance work is completed on time.
• Rent & Lease Tracking: Follow up on rent and maintain lease expiration and renewal records.
• Reporting & Administration: Maintain maintenance tracking systems and prepare weekly tenant and property updates.
• Customer Service: Maintain professional, friendly communication and confirm tenant satisfaction after maintenance is completed.

Core Focus Areas

• Tenant communication and customer service
• Maintenance and vendor coordination
• Rent tracking and follow-ups
• Leasing and renewal administration
• Administrative reporting and task management

Schedule

16:00 – 01:00 SAST — South African Time