Assistant Operations Manager for the N4

The Tolcon Group; Pretoria; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

Pt Operational Services seeks an Assistant Operations Manager to supervise toll plaza operations across the N4/N1 route. You will support the Operations Manager, drive performance, and ensure safety, service standards, and efficient staffing across a ~380km corridor.

Ideal candidate brings 8+ years in operations, strong leadership, and toll-road knowledge, with a focus on process improvement, budgeting and stakeholder relations.

Qualifications

• Operations management qualification or related tertiary qualification.
• Valid unendorsed Code 08 drivers license.
• Minimum 8 years related experience.
• Strong organizing and planning abilities.
• Clear communication across levels and teams.
• Financial and HR management skills.
• Proficient computer literacy and reporting.
• Strong leadership and interpersonal skills.
• Toll road process knowledge and analytical capability.

Responsibilities

• Assist Operations Manager in supervising daily operations.
• Develop productive, profitable, achievement-oriented environment.
• Address operational issues promptly.
• Oversee cost planning, budgets, and risk controls.
• Forecast traffic volumes and staffing levels.
• Participate in recruitment, training, evaluations, promotions.
• Ensure health, safety and security at plazas.
• Maintain reports and statistics per directors' requirements.
• Manage relationships with road users, client, engineers, and services.
• Guide team motivation, development, and internal communication.
• Ensure toll system functionality and testing before live implementation.
• Oversee subcontractors and supplier management.

Skills

Operations management

Planning & organizing

Effective communication

Financial management

HR management

Computer literacy

Interpersonal skills

Self-management

Leadership

Conflict resolution

Analytical skills

Toll road process knowledge

Team supervision

Education

Operations Management Higher Diploma

Tools

MS Office

Job description

Company

Company: Pt Operational Services

Location

Location: Head Office, Hatfield Pretoria

Reports To

Reports to: Operations Manager

Purpose

To Assists the Operations Manager in supervising daily operations of the business, which looks at the toll collection operations at the toll plazas on the prescribed routes on the N4 highway. Develop productive, profitable and achievement oriented working environment for employees. Supervise operations team to ensure operational excellence and excellent customer services on an uninterrupted basis. This should be done in accordance with the legal requirements, contractual obligations and in terms of the company’s policies and procedures, in order to ensure a service of the highest quality and integrity.

Qualifications and Skills

• Operations Management Higher Diploma (or any related tertiary qualification)
• Valid Unendorsed Code 08 Drivers License
• At least 8 years related experience
• Good organising and planning skills
• Communicates effectively on all levels
• Financial management skills
• Good human resources management skills
• Computer literacy skills
• Interpersonal relationship skills
• Highly motivated individual with strong self-management skills
• Strong assertiveness
• Enables and drives a learning culture
• Strong leadership skills
• Strong conflict management & resolution skills
• Knowledge of the toll collection process & toll road environment
• Analytical skills

The Assistant Operations Manager will be required to drive frequently on the Bakwena N4 project to visit toll plazas and/or other sites. The road and the toll plazas span over an area of ±380km for both the N1/N4 route.

Essential Duties & Responsibilities

• Assist Operations Manager (N1/N4) in supervising daily operations of organisation (also refer to the Operations Manager Job Spec).
• Develop productive, profitable and achievement oriented working environment for employees.
• Address operational issues and concerns in a timely fashion.
• Supervise operations team to ensure operational excellence and excellent customer services.
• Assist with planning and maintaining operational budgets.
• Oversee operational costs, risk and audit activities.
• Timeously manage and oversee the process of forecasting traffic volumes and manning levels.
• Assist in interviewing, recruiting, training, performance evaluation, promotion and termination activities in conjunction with the HC department.
• Responsible for health, safety and security measures at all plazas, including ensuring a clean, safe and organised facility.
• Responsible for proper and timeous administration, recordkeeping, compiling, and presenting of reports and statistics as per requirements of the Board of Directors, BPCC, SANRAL and any other company requirements.
• Assist in ensuring sound relations exist with road users, the client, Independent Engineer and other relevant services and the different departments.
• Ensure sound relations amongst team members from the operations department, which enables motivated staff through job enrichment, training and development, mentoring and coaching, and proper internal communication.
• Educate operations team on best practices, company policies and service excellence standards.
• Determine staffing requirements, work assignment and schedules for new projects.
• Ensure policies and procedures are timeously updated and communicated, as required.
• Ensure that the ongoing development of the toll collection system includes all the functionality and controls required to maintain a high level of service to the company and the client.
• Ensure that new and current system functionalities are thoroughly tested by the relevant parties before live implementation.
• Assist in timeously managing and administering subcontractors and suppliers.
• Evaluate current operational strategies and recommend improvements.
• Generate operational reports for management as needed.
• Assist in managing the Operations Department consisting of ±450 employees, including the plaza managers on that route.

This job specification outlines the main duties of the role and is not an exhaustive list.

By applying, you consent to the Company processing your personal information in line with PoPI, which may include reference, credit, and background checks.

Please note that only shortlisted candidates will be contacted, and a medical assessment may be required in terms of OHS legislation.

The Company is committed to workplace transformation and upholding its Employment Equity objectives.

We strongly encourage applications from individuals with disabilities as well as candidates from designated groups.

Kindly note should you not be contacted within 2 weeks of your application, kindly consider your application as unsuccessful.