Assistant Maintenance Manager

MORE; South Africa; On-site; ZAR 300,000 - 420,000; Full time

Job summary

MORE Collection seeks an Assistant Maintenance Manager to oversee daily maintenance, landscapes, pools and facilities at luxury lodges. You will step in for the Maintenance Manager when required, coordinating schedules, procurement and safety policies to ensure outstanding guest experiences.

You will lead a team with strong emphasis on hygiene, safety and sustainable practices, while ensuring efficient operation and high standards across all property areas.

Qualifications

• Experience in Hotels/Lodges with guest-focused service.
• Strong stock control and budgeting knowledge.
• Proactive, organized with attention to detail.
• Ability to plan maintenance schedules and projects.
• Knowledge of procurement and supplier contracts.

Responsibilities

• In the absence of the Maintenance Manager, oversee maintenance, gardens and interior/exterior appearance of the property.
• Maintain maintenance schedules, short-term projects and contracts.
• Manage spares, consumables and procurement recommendations.
• Ensure guest information is collected and shared with management as needed.
• Ensure compliance with fire, hygiene, health and safety policies.

Skills

Allrounder maintenance

Carpentry & building

Electrical systems

Water purification & pool

Plumbing & AC systems

Safety procedures

Job description

JOB DESCRIPTION

Position:Assistant Maintenance manager

Department: Maintenance

Reports to: Maintenance Manager

We are part of the MORE Collection – a family-owned portfolio of luxury safari lodges and boutique properties, united by our purpose: Great People, Strong Connections.

At MORE, we believe we are stronger together. We look, listen and make it better, and we take pride in what we do. Our teams create meaningful experiences that enrich lives—through genuine care, collaboration, and a shared commitment to excellence.

ROLE PURPOSE

KEY JOB RESPONSIBILITIES

Maintenance and Equipment

• In the absence of the Maintenance Manager, assume full responsibility for maintaining the overall operation and administration of the maintenance and gardens department, as well as the appearance and working order of the interior and exterior of the property, including landscaping, swimming pool maintenance, and all other facilities and equipment.
• In the absence of the Maintenance Manager, assume full responsibility for maintaining the overall operation and administration of the maintenance and gardens department, as well as the appearance and working order of the interior and exterior of the property, including landscaping, swimming pool maintenance, and all other facilities and equipment.
• maintenance schedules, short term projects, and maintenance contracts.
• Maintain and control spares and consumable inventories and recommend the purchase of goods and equipment.
• To assist in achieving the best maintenance procurement agreements for the property and MORE.

General Service and Guest Care

• Ensure all guest information available is collected and communicated prior to arrival.
• Collect guest information while speaking to guests; inform the Management to record and act on guest preferences.
• Ensure all guest complaints are reported to your Head of Department/Management immediately.

Professional Attire

• Ensure that your uniform is clean when on duty and that you are wearing your name badge.
• Ensure that you are dressed properly and maintain a high standard of personal hygiene.
• To ensure that all employees adhere to these standards.

Fire, Hygiene, Health and Safety

• Ensure that work practices are efficient, clean, and hygienic.
• Ensure that all items of equipment are correctly cleaned and stored.
• Ensure that assigned department is clean, constant rotation and cleaning procedures to be followed.
• Ensure that any defects on appliances and equipment are followed up on after being reported to Maintenance.
• Ensure that all employees of the assigned department have a good understanding of how to make use of all cleaning chemicals, tools and machines used in area of work, and how to safely and effectively apply this knowledge to be most productive.
• To have a complete understanding of and adhere to the property’s policy relating to Fire, Hygiene, Health and Safety.
• To ensure that all employees in the assigned department have a complete understanding of and adherence to the property’s policy relating to Fire, Hygiene, Health and Safety.

Sustainability

• Live and work in a sustainable way that protects the environment and cares for our communities.
• Strive to limit your impact on and conserve the environment through our focuses on energy, water, waste, food, materials, and conservation.
• Strive to support each other and our local communities through development projects, positive working environments, and respecting and promoting our diverse cultures.
• Follow approved company and property sustainability practices as outlined in the MORE Sustainability group standards and other related documents.
• Ensure that all employees in the assigned department adhere to the standards and spirit of the MORE Sustainability programme.

Requirements

• Sound overall maintenance knowledge (Allrounder – carpentry and building maintenance, mechanical and electrical systems, water purification systems, swimming pool filtration and water systems, plumbing systems, air conditioning systems, safe operation of hand and power tools, diesel generators and pumps, building maintenance, appliances and small equipment maintenance and repair, workplace safety and safe handling procedures, first aid and emergency procedures, inspection procedures).
• Experience working in Hotels / Lodges.
• Sound knowledge and understanding of stock procedures and control.
• Sound knowledge of planning, budgeting, and departmental administration.
• Sound knowledge of product and supply, maintenance, and hygiene procedures.

SKILLS

• Guest focus philosophy, living the MORE brand and driving the MORE experience.
• Excellent communication skills (written and verbal), practicing honest communication.
• Team player with positive attitude, enthusiasm, and emotional control.
• Excellent time management and self-discipline, interpersonal & problem-solving skills.
• Excellent attention to detail with excellent hygiene principles.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.
• Must work accurately under pressure.
• People skills – tolerance, patience, and care.
• Leadership skills with passion for development and skills transfer.

MAXIMISING YOUR IMPACT

• Demonstrate respect, care and consideration for others, embracing the spirit of Ubuntu and contributing positively to the team.
• Communicate openly, honestly and professionally, and be willing to both give and receive constructive feedback.
• Take ownership of your responsibilities, honour your commitments and see challenges through to resolution.
• Arrive prepared, organised and focused, consistently delivering work to a high standard with accuracy and attention to detail.
• Look, listen and take action by identifying opportunities to improve experiences, processes and outcomes.
• Proactively support colleagues and step in where help is needed to contribute to collective success.
• Remain adaptable, resilient and solution-oriented, embracing learning and new ways of doing things.
• Live the MORE brand by creating meaningful experiences for guests, colleagues and communities through professionalism, integrity and care.