Assistant Lodge Manager

South Cape Recruitment; Wes-Kaap; On-site; ZAR 350,000 - 720,000; Full time

Job summary

South Cape Recruitment is seeking a seasoned hospitality professional to oversee operations at a luxury 5-Star Lodge in South Africa. The role requires leadership in service delivery, guest experience, and operational efficiency, ensuring exceptional and personalized service.

Candidates should hold a Diploma in Hospitality Management or Leadership, with a strong background in lodge operations and a valid code 8 driver’s license with PDP. A minimum of five years in a similar role is desired.

Qualifications

• Diploma or equivalent in Hospitality Management/Leadership.
• Extensive background in lodge operations.
• Valid code 8 driver’s license with PDP.
• 5 years of experience overseeing operations of a luxury 5-Star Lodge.

Skills

International service styles

Upsell & cross-sell

Booking channels management

Financial best practices

Customer service excellence

Education

Diploma in Hospitality Management or Leadership

Tools

Property management software

Microsoft Office

Job description

Academic Qualifications and Background

• Diploma or equivalent in Hospitality Management / Leadership
• Extensive Background in Lodge Operations
• Valid code 8 driver's license with PDP

Work Experience

• 5 years of previous experience in overseeing operations of a luxury 5-Star Lodge

Job technical Skills

• Proficient in International styles of service
• Proficient in the application of Up-Sell and Cross-Sell strategies
• Proficient in property specific management software
• Proficient in the application of Financial good practice
• Proficient in the management of the various booking channels
• Proficient user of Microsoft Office software applications

Personal Qualities

• High degree of confidentiality and protection of sensitive information
• Committed to creating environments and systems that enable the delivery of exceptional and personalized services
• Create a work environment that encourages high levels of engagement with the company
• Persistent in establishing effective systems and process activities
• Does not make judgement about people based on their views, preferences, habits and behaviours
• Demonstrates exceptional levels of integrity, fairness and empathy
• Ability to work independently without receiving detailed instructions
• Presents impeccable grooming and deportment
• Emotionally stable, even tempered and calm when faced with challenges
• Maintains positive outlook in most challenging situations and circumstances

Business Values

• Embraces, supports and models organizational values and culture