Assistant Lodge Manager

Kendrick Recruitment; Hoedspruit; Sur place; ZAR 240 000 - 420 000; Plein temps

Résumé du poste

Kendrick Recruitment is seeking an experienced Assistant Lodge Manager for a luxury safari lodge in Mpumalanga. The role focuses on supporting daily operations, maintaining high service standards and leading lodge staff across departments.

The ideal candidate will have supervisory experience in luxury hospitality, strong leadership and guest-service orientation, and a hands-on approach in a remote lodge setting.

Qualifications

• Proven experience in a supervisory or management role within luxury lodge/safari environments.
• Strong leadership, communication and organisational skills.
• Excellent knowledge of luxury hospitality and guest service standards.
• Ability to motivate a team and maintain high performance.
• Hands-on approach with strong attention to detail.
• Excellent problem-solving skills and ability to work under pressure.
• Professional, flexible and guest-focused attitude.
• Willingness to work in a remote safari lodge environment.

Responsabilités

• Assist the Lodge Manager with day-to-day lodge operations.
• Oversee daily operations to ensure a seamless guest experience.
• Maintain exceptional service, presentation and hospitality standards.
• Supervise and support lodge staff across departments.
• Assist with staff training, performance management and development.
• Manage guest relations, handle requests and resolve complaints.
• Coordinate with housekeeping, F&B, front office and guides.
• Monitor stock control, procedures and maintenance.
• Ensure compliance with health, safety and company standards.
• Assist with administration, reporting and planning.

Connaissances

Leadership

Communication

Organizational skills

Guest service

Team motivation

Problem solving

Hands-on approach

Attention to detail

Under pressure

Guest-focused

Description du poste

Assistant Lodge Manager – Klaserie, Mpumalanga

Kendrick Recruitment is seeking a dedicated and experienced Assistant Lodge Manager to join a luxury safari lodge in the Klaserie area of Mpumalanga. This is an excellent opportunity for a hospitality professional who is passionate about luxury safari experiences, exceptional guest service and maintaining high operational standards.

Key responsibilities:

• Assist the Lodge Manager with the day-to-day running of the lodge.
• Oversee daily lodge operations to ensure a seamless and memorable guest experience.
• Maintain exceptional standards of service, presentation and hospitality.
• Supervise, motivate and support lodge staff across various departments.
• Assist with staff training, performance management and team development.
• Manage guest relations, handle requests and resolve complaints professionally.
• Coordinate with housekeeping, food and beverage, front office and guiding teams.
• Monitor stock control, operational procedures and general lodge maintenance.
• Ensure compliance with health, safety and company standards.
• Support the Lodge Manager with administration, reporting and operational planning.

Requirements:

• Previous experience in a supervisory or management role within a luxury lodge or safari environment.
• Strong leadership, communication and organisational skills.
• Excellent knowledge of luxury hospitality and guest service standards.
• The ability to motivate a team and maintain high levels of performance.
• A hands‑on approach with strong attention to detail.
• Excellent problem‑solving skills and the ability to work under pressure.
• A professional, flexible and guest‑focused attitude.
• Willingness to work in a remote safari lodge environment.

Salary: Market‑related, depending on experience.

Candidates with a strong background in luxury lodge operations and a passion for delivering exceptional guest experiences are invited to submit their CV for consideration.