Assistant Director: Labour Centre Operations (UIF) (X16 POSTS)

Labour; Durban, Newcastle, Richards Bay, Estcourt; On-site; ZAR 545,000 - 666,000; Full time

Job summary

Labour in KwaZulu-Natal is recruiting for an Operations Management professional to oversee UI claim processing and governance across multiple Labour Centres. The role requires an undergraduate qualification at NQF 6/7, with four years' experience, including supervisory work.

The post involves coordinating quality assurance, handling client follow-ups, and managing resources within the division.

Qualifications

• Undergraduate qualification in Operations Management, Research/Public Management, Administration/Business Administration, Management or Financial Accounting/Finance at NQF 6 or 7.
• Driver's Licence will be an advantage.
• Four (4) years' experience, two in operations and two in supervisory level.

Responsibilities

• Facilitate the provision of UI claims and process at a Labour Centre.
• Coordinate the quality assurance of UI applications, registrations and declarations, and follow-up with clients.
• Facilitate UI services to walk-in and online customers.
• Coordinate governance and risk matters for UI at Labour Centre; manage resources in the division.

Skills

Driving skills

Computer

Report writing

People management

Time management

Communication

Customer relations

Supervisory skills

Presentation skills

Numeracy skills

Analytical skills

Education

Undergraduate qualification (NQF 6/7)

Job description

Salary

(Three (3) year contract)

SALARY : R605 742 per annum, plus 37% in lieu of benefits

Labour Centre: Pietermaritzburg Ref No: HR4/4/9/17 (X1 Post) Labour Centre: Pinetown Ref No: HR4/4/9/18 (X1 Post) Labour Centre: Richmond Ref No: HR4/4/9/19 (X1 Post) Labour Centre: Ladysmith Ref No: HR4/4/9/20 (X1 Post) Labour Centre: Verulam Ref No: HR4/4/9/21 (X1 Post)

Labour Centre: Dundee Ref No: HR4/4/9/27 (X1 Post)

Requirements

Undergraduate qualification in Operations Management or Research/ Public Management or Administration / Business Administration or Management / Administrative Management / Management / Financial Accounting / Finance at NQF Level 6 or 7 as recognized by SAQA. Driver's Licence will be an advantage. Four (4) years' experience of which two (2) years must be functional experience in Operations environment and two (2) must be at supervisory level. Knowledge: Treasury Regulations, Public Service Act (PSA), Public Service Relations (PSR), Basic Condition of Employment (BCEA), Public Financial Management Act (PFMA), Protection of Personal Information Act (POPIA) Skills: Driving skills, Computer, Report Writing. People Management, Time Management, Communication Management, Customer Relations, Supervisory Skills, Presentation Skills, Numeracy Skills, Analytical Skills.

Duties

Facilitate the provision of UI claims and process at a Labour Centre, Coordinate the quality assurance of UI applications, registration and declarations, and follow-up with clients. Facilitate the provision of UI services to walk-in and online customers. Coordinate the administration of governance and risk matters for UI at Labour Centre. Manage resources in the Division.

Enquiries

Mr SA Mchunu Tel No: [phone] (Durban)

Mr K Naidoo Tel No: [phone] (Prospecton)

Mr B Gwala Tel No: ([phone] (Pinetown)

Ms L Radebe Tel No: [phone] (Ladysmith)

Mr S Biyase Tel No: [phone] (Port Shepstone) Mr M Mwelase Tel No: [phone] (Stanger)

Mr TJ Nkosi Tel No: (035 879 8800 (Ulundi)

Closing Date

CLOSING DATE : 06 November 2026 at 16:00 (walk-in) and 23:59 (online)

EEO/DEI Statements

The Department reserves the right not to make any appointment(s) to the below advertised post(s).

Correspondence will be limited to shortlisted candidates only.

The Department is an equal opportunity affirmative action employer.

The Employment Equity targets will be taken into consideration during the selection process.

It is the Department's intention to promote equity (race, gender and disability) through the filling of this post(s).